- TIAA (Dallas, TX)
- …data from Snowflake and other databases to link it to the data in our CX Management platform. They would use the linked data to identify root cause issues including ... analytics programs to analyze unstructured data Experience analyzing market research data Experience linking perceptions, operational and financial data Experience… more
- Lilly (Indianapolis, IN)
- …navigating the US healthcare system. **Core Responsibilities /Scope** + The Associate Director will lead consumer research efforts that shape the end-to-end ... life better for people around the world. Lilly Market Research (LMR) uses data and technology to bring innovative...and strategic decisions across a variety of audiences, including senior leadership. + Join sprint rituals, planning meetings, and… more
- ManpowerGroup (Dallas, TX)
- …analytics leader to join our Customer Experience ( CX ) team as a ** Sr . Director of Research & Analytics** . This role will lead deep-dive analysis ... **Job Title: Sr . Director , Customer Experience Research...unstructured data from internal systems (eg, Snowflake) to our CX management platform and bring data to life with… more
- Panasonic North America (Newark, NJ)
- …leap at a time. Come join our journey! **Responsibilities** **Panasonic Sr . Manager, Customer Support Experience** Click here to learn more ... the technologies that move us. **What You'll Get To Do:** The Senior Manager, Customer Support Experience is responsible for overseeing and enhancing customer… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …reasonable accommodation to individuals with disabilities. **Brief Job Overview** The Director , Insights Operations role is a supervisory position in the Strategic ... is responsible for leading the Insights Operations function, USP's "in-house research vendor," with vision and consultative expertise. They will steward execution… more
- Principal Financial Group (Des Moines, IA)
- …monitor customer feedback to spot emerging trends and issues. Collaborate with research and analytics teams on in-depth analysis to pinpoint successes and areas ... the VoC Team: Lead and mentor a team of CX and VOC strategists. + Advocate for the Customer:...communication abilities. Capable of presenting findings and recommendations to senior leadership and collaborators. + Proven leadership skills with… more
- Verint Systems, Inc. (Pierre, SD)
- …goals and messages. + In conjunction with the AR Sr . Director , actively project-manage analyst inquiries, research calendars, and participation in industry ... a high-impact, strategic analyst relations program. This includes working with the Sr . Director and Verint internal business partners to cultivate relationships… more
- Publicis Groupe (New York, NY)
- …a mix of data scientists, analysts, researchers, strategists, and consultants. The Senior Vice President, Audience Strategy will support VOne internal agencies and ... in media, creative, content, CRM, and/or analytics disciplines. Knowledge of research techniques and segmentation techniques are critical. The role partners closely… more
- Point32Health (Canton, MA)
- …our members, partners, colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience ( CX ), the CX Measurement & ... stakeholders and ensure year-over-year customer experience improvement. Using a research -based and data-driven approach while grounded in customer-centricity, the … more
- Amazon (Seattle, WA)
- …and communicating technical requirements to engineering teams - Ability to communicate to senior leadership ( Director and VP levels) - Experience with generative ... Perks: - You will have the opportunity to support CX used by millions of customers daily and to...roles - Proven skills in data retrieval and data research techniques - Ability to quickly understand complex processes… more