- Molina Healthcare (Sterling Heights, MI)
- …Contact Center technology leadership. + 5+ years in a senior management or director-level role overseeing **large-scale, cloud -based UCaaS/CCaaS environments ... the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align… more
- Humana (Pierre, SD)
- …a role in defining/implementing cloud architecture, mentoring team members on cloud technology and working with our enterprise groups to implement proper ... involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner… more
- Vivint (UT)
- …solutions. What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations ... focus on cloud -based contact center technologies * Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics *… more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint Speech Analytics + **Experience with cloud platforms** (AWS, Azure, GCP) and… more
- Capgemini (Chicago, IL)
- …underpinned by technology created with purpose. **YOUR ROLE** As a Senior Consultant in the Enterprise Transformation team at Capgemini Invent, you will support ... In this role you will play a key role in: . Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise… more
- Fiserv (Alpharetta, GA)
- …environments and use tools like JIRA or Confluence. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must ... scale, come make a difference at Fiserv. **Job Title** Senior Software .Net and Azure Developer **About your role:**...At Fiserv, we are dedicated to transforming financial services technology to benefit our clients. You will play a… more
- Fiserv (Omaha, NE)
- …scale, come make a difference at Fiserv. **Job Title** Project Management Senior Professional II (non-technical) **About your role:** You will join a ... This role leads medium-to-large projects that align operational, business, and technology partners to improve service delivery, reduce risk, and meet cost… more
- DXC Technology (Plano, TX)
- **Job Description:** DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data ... public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer… more
- HCA Healthcare (Nashville, TN)
- …The Manager will plan, organize, and oversee the execution of the work of Genesys Developers and Cloud Engineers. They will collaborate with business owners to ... experience with Devops required + Experience with Agile and Scrum Preferred + Experience with Genesys CX Cloud Preferred + Experience with Five 9, Nice or other… more
- American Family Insurance - Corporate (Madison, WI)
- …of project management processes, tools, and techniques. + This position requires Genesys Cloud certification. Three certifications will need to be earned ... using expert business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to… more
- Walmart (Bentonville, AR)
- …skills. **Preferred:** + Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent). + Exposure to ... automation, self-service, and AI-assisted engagement. + Stay ahead of trends in ** cloud contact center, speech analytics, workforce optimization, and generative… more
- OneMain Financial (New York, NY)
- …+ Stay abreast of industry trends and best practices in contact center technology , omnichannel communication, and customer experience. + Build, mentor, and lead a ... innovation, and accountability. **Qualifications:** + Bachelors in business or technology or related field + 8+ years of product...of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools… more
- ADP (Roseland, NJ)
- …business outcomes, driving transformation across technology investments such as Salesforce, Genesys Cloud , and GenAI. As a key member of the Program ... skills, including the ability to convey complex ideas, influence and persuade senior leaders, and create compelling business narratives and presentations. + You'll… more
- Capgemini (Atlanta, GA)
- …by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Managing Consultant in the ... channel strategy, interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and deflection… more