- Randstad US (Minneapolis, MN)
- senior it service desk specialist. + minneapolis , minnesota + posted april 19, 2024 **job details** summary + $65,000 - $75,000 per year + permanent + ... How Will You Make a Difference? + Answer IT Service Desk calls and emails, providing solutions...a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based… more
- HCA Healthcare (Nashville, TN)
- …you have the opportunity to make a difference. We are looking for a dedicated Director Service Desk Operations like you to be a part of our team. **Job Summary ... (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid...and Qualifications** The Director of Service Desk Operations is responsible for the… more
- Koniag Government Services (Rockville, MD)
- …Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in Rockville, MD. ... three weeks paid time off, and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with experience managing an IT Service … more
- Janus Henderson Investors (Denver, CO)
- …employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex issues / problems + Escalation point ... and liaison between Global Service Desk and Tier 3 support teams + Perform Vendor Management duties requiring collaboration with 3rd party vendors outside of the… more
- NTT America Solutions, Inc. (Garland, TX)
- …belong and their contribution matters. **Want to be a part of our team?** The Sr . Service Desk Technician provides customer service , troubleshooting, as ... the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians and Associate Service Desk Technicians. **Working at NTT**… more
- TEKsystems (Bethlehem, PA)
- Description: Key responsibilities of this position are: - Assist in providing Service Desk Technician support. Act as an escalation point for advanced or ... difficult help requests. Build rapport with service desk customers. - Use remote tools and diagnostic utilities to aid in troubleshooting. - Escalate incidents… more
- City of New York (New York, NY)
- …will also supervise the work and activities of Junior, Mid-level, and Senior Service Technicians. Administering and delivering ongoing modern workplace tools ... to ensure top quality solutions are available to aide Service Desk and operational staff. Monitoring and...Operations and supervise the activities/work of Junior, Mid-level, and Senior Service Technicians. Develop and maintain all… more
- TEKsystems (Philadelphia, PA)
- Description: The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with clients and employees. ... for this role will be involved in system problem recognition , research, and resolution. This person will also be...QUALIFICATIONS: * 2+ years of related 1st level IT Service Desk \Help Desk experience. College… more
- University of Miami (Miami, FL)
- …The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Sr . Manager, IT Service Desk . The Sr . Manager, IT ... of the Help Desk , including prioritizing and delegating tasks. + Monitor Help Desk metrics to ensure that service level agreements (SLAs) are met. + Ensure… more
- TEKsystems (San Diego, CA)
- …would be a candidate who has some scripting. Position Responsibilities * Work closely with Senior Service Desk Analysts and escalation teams * Catch mistakes ... Description: We are looking to hire for a Service Desk Analyst to join a...are looking to hire for a Service Desk Analyst to join a small team on a...will want to take over as manager of the service desk . As a Service … more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. ... be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... This includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH… more
- Terracon (Olathe, KS)
- …simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- GNC (Pittsburgh, PA)
- …it. Be a part of helping others to Live Well! Job Description The Service Desk Analyst position provides first level problem determination, tracking and ... appropriate + Log all issues properly into the IT Service Desk management software + Place ...+ Ability to work with and influence peers and senior management + Self-motivated with critical attention to detail,… more
- TEKsystems (Frankfort, KY)
- …Summary TEKsystems in support of the Commonwealth Office of Technology (COT), is seeking a Senior Service Desk Technician for the Commonwealth Service ... service , office 365, software support, Help desk , Help desk support, Service desk , Ticketing system, Desktop, Password reset, Microsoft office,… more
- Vertafore (IN)
- JOB DESCRIPTION Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, ... escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing knowledge-base articles,… more
- Dataprise (Port St. Lucie, FL)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...solutions to customer support requests and escalate to more senior team members or external resources as needed. +… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 2 Service Desk Analyst** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- SAIC (TN)
- **Description** We are looking for an experienced, energetic and motivated Senior Service Desk Technician to join the SAIC team based in Oak Ridge, TN. This ... position is 100% remote. As a Service Desk Technician working for SAIC, you...timely process through which problems are controlled. Includes problem recognition , research, isolation, resolution, and follow-up steps. + Supervises… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the IT Service Desk Analyst position is responsible for responding professionally and compassionately to internal and external customers ... electronic health records software and imaging software. The IT Service Desk Analyst position escalates issues appropriately...of issues and requests presented. Refers issues to more senior team members as appropriate. ** SERVICE ESSENTIAL… more
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