- Legend Biotech USA, Inc. (Raritan, NJ)
- Legend Biotech is seeking an Assoc. Manufacturing Engineer , Technical Support (3rd shift) as part of the Technical Operations team based in Raritan, NJ. Role ... OverviewThe Associate Manufacturing Engineer , Tech Support (3rd Shift) will be...experts to drive accelerated, robust, and consistent resolution and escalation of process issues as applicable while ensuring batch… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …end-to-end customer experience. This person will be responsible for providing customer escalation management support to Customer Experience teams. The ... Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field +...steps + Knowledge of working with developers and software engineers Preferred Qualifications: + Working knowledge of JIRA +… more
- Cisco (Austin, TX)
- …product issues and influence roadmap decisions * Guide and mentor junior engineers , fostering technical growth and team development * Submit and manage effective ... efforts through customer feedback and technical insights * Represent the support function in cross-functional meetings and customer engagements * Contribute… more
- Publix (Alpharetta, GA)
- **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near ... a constant on Fortune Magazine's Best Companies to Work list. Join the Infrastructure Escalation Engineering team! As a Senior Engineer 2, you will be… more
- NRTC (Raleigh, NC)
- …windows with rollback and validation procedures. + Coordinate with vendors for support , escalation , and solution planning + Monitor network performance, ... seeking a highly skilled and experienced Senior ISP Network Engineer to become a vital member of our Managed...and external network protections + Provide mentorship to junior engineers and assist in training technical support … more
- Amazon (San Francisco, CA)
- …powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Ford Motor Company (Dearborn, MI)
- …Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support + Escalation ... Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up...to and interface with Engineering, and key stakeholders. + Escalation to and interface with Field Team to provide… more
- NetApp (NC)
- …quickly facilitate solutions for customers. * Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the ... **Job Summary** As a Technical Support Engineer on our 2nd Shift...of expertise. * Leverage internal technical expertise, including higher-level engineers , knowledge base, and other internal tools, to provide… more
- Amazon (Arlington, VA)
- …and hardworking applicants to join our IT Services organization as an IT Support Engineer . IT Support Engineers work with Amazonian's to provide and ... Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and...to provide technically accurate solutions to users. * Provide escalation support for customers requiring complex advanced… more
- Amazon (New York, NY)
- …and hardworking applicants to join our IT Services organization as an IT Support Engineer . IT Support Engineers work with Amazonian's to provide and ... Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and...to provide technically accurate solutions to users. * Provide escalation support for customers requiring complex advanced… more
- Amazon (Bellevue, WA)
- …support engineers , providing case coaching, knowledge transfer, and technical escalation support . Drive operational readiness and support planning for ... connectivity. We are looking for a senior network operations engineer in the satellite, antenna, and radio frequency space...enhance case deflection and onboarding of new support engineers . Mentor junior … more
- Amazon (Renton, WA)
- …and offices across the United States. We are seeking a skilled and proactive IT Support Engineer to join our team to both support day-to-day operations ... IT Logistics. You'll join a diverse team of IT Support associates and engineers , supply chain specialists,...identify, troubleshoot, and resolve complex IT issues * Provide escalation support for challenging technical problems and… more
- GCI Communication Corp (Anchorage, AK)
- …and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. COMPETENCIES: + ... GCI's Network Engineer I will apply engineering principles tomultiple sub-groups...Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering… more
- Cisco (CO)
- …will be focused on leading a growing team of highly technical and dedicated Support Engineers in addition to leading strategic projects. Developing the team's ... part of a schedule with the other Americas Technical Support Managers. ** Escalation and Incidents** + Serve...and tools + Skills management and accelerated onboarding of support engineers + Help build standard processes… more
- Insight Global (Spring, TX)
- Job Description Insight Global is looking for a 3rd Level Support Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). ... on PCs (laptops, desktops, and associated peripherals). Strong technical support skills (diagnostics, escalation handling, enterprise customer… more
- Chervon North America (Naperville, IL)
- …were used. Attend on-site investigations as needed. + Retail and Dealer safety escalation support . Become key contact for retail and dealer accounts for ... escalations. Provide deliverables for their own internal safety escalation process. + PTI and OPEI Support . Become key Chervon member within Power Tool Institute… more
- SHI (Somerset, NJ)
- …Support in the creation and maintenance of documentation * Participate in advanced support escalation for live site management * Mentor junior team members ... our offices or yours.** **Job Summary** The Sr. Software Engineer will be responsible for the analysis, design and...location as determined by SHI management. Role Description * Support software design process based on functional requirements *… more
- Eliassen Group (Lansing, MI)
- …and knowledge base articles. + Support IT groups as an End User Support escalation point. + Collaborate with IT teams to ensure seamless integration with ... **Senior End User Tech Engineer ** **Anywhere** **Type:** Contract-to-Hire **Category:** Engineer **Industry:** Insurance **Workplace Type:** Remote **Reference… more
- Anheuser-Busch (Fort Collins, CO)
- …of responsibilities to standards. + Promote and enforce effective change management, support transition and support escalation processes for various ... join a team that dreams as big as you do? **ROLE SUMMARY:** The Electrical Process Engineer is a technical expert at the Fort Collins Brewery and will need to be a… more
- Google (San Francisco, CA)
- …by collaborating with Support , Engineers , and Site Reliability Engineers to ensure customer success. Guide issue/ escalation resolution by working with ... operations (eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. Preferred qualifications: +… more
