- WheelHouse IT (Orlando, FL)
- Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This ... of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also… more
- JPMorgan Chase (Plano, TX)
- …and liaising with other Lines of Business, technology, and other corporate escalation support teams. You will be reporting to the Anti-Money ... our Corporate and Investment Banking team as an Anti-Money Laundering Escalation Associate, where you'll investigate potential AML, Politically Exposed Persons, and… more
- Broadview FCU (Buffalo, NY)
- …then you have come to the right place! Summary of Role: The Member Support Center (MSC) Escalation Lead is responsible for resolving complex member issues ... fee refunds, and ensures compliance with internal policies and regulations. The Escalation Lead plays a critical role in advocating for members and delivering… more
- Amazon (Nashville, TN)
- …Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team's goal of ... cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns… more
- Automation Anywhere, Inc. (UT)
- …**Our opportunity:** We have an opportunity to join our specialty customer support escalation team. The Sr. Technical Support Engineer ... is responsible for developing and implementing technical troubleshooting training for our Support team globally. This role will help discover areas within the… more
- Leidos (Ashburn, VA)
- …of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. ... the organization. Advise management on situations that may require additional customer support or escalation . + Manage process for communicating outage/emergency… more
- Concentrix (Columbus, OH)
- …TAM and Platform support , the position is responsible for direct support , escalation and follow-through for all severities; for maintaining client ... Job Title: Sr. Product Support Engineer (Contact Center Experience, Cloud Systems) Job...power of a game-changing career. Job Description + Product Support Engineer will provide support for CCaaS… more
- Meta (Columbus, OH)
- …developer experience as well as platform policies and procedures in order to support escalation paths. 5. Lead projects with cross-functional teams aimed at ... **Summary:** Meta Reality Labs is seeking a Developer Support Engineer to join the team. You will...we can expand our development ecosystem. **Required Skills:** Developer Support Engineer Responsibilities: 1. Solve escalated issues reported by… more
- Bank of America (Atlanta, GA)
- …to help them navigate the Bank, open & close accounts, and day-to-day support , issue escalation and resolution **Responsibilities:** + Responsible for customer ... Sales Support Associate Iselin, New Jersey;Jacksonville, Florida; Chicago, Illinois;...accurate compliance KYC policy and regulatory requirements + Primary escalation contact for service-related issues + Coordinates client requests… more
- Ford Motor Company (Dearborn, MI)
- …Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support + Escalation ... Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up...to and interface with Engineering, and key stakeholders. + Escalation to and interface with Field Team to provide… more
- Cisco (TX)
- …weekend day duties as part of a schedule with the other Americas Technical Support Managers. ** Escalation and Incidents** + Serve as the top-line critical issue ... that has your back. **Role Summary** The Americas Cloud Support Manager will play a key leadership role in...leadership role in transforming how, what and where Splunk Support is delivered. In this role, you will be… more
- DoorDash (San Francisco, CA)
- …Dialogflow, Lex, Rasa, Ada, etc.) and analytics tools. + Familiarity with customer support workflows, escalation paths, and self-service strategies. + Ability to ... content designer with experience in conversation design for customer support chatbots and a passion for LLM's to help...for LLM's to help shape the future of automated support experiences at DoorDash. In this role, you'll design,… more
- COMSO, Inc (Fort Meade, MD)
- …3( Escalation ) problem identification, diagnosis and resolution of problems. + Provides support for the escalation and communication of status to agency ... status is recorded in appropriate systems of record. + Provide support for the escalation and communication of status to agency management and internal customers… more
- M&T Bank (Wethersfield, CT)
- …being able to work with partners on 'last minute' modifications. Notifies Team Leader when support and escalation is needed. + Assists and provides back up to ... and booking. + Maintains up-to-date knowledge of processes, procedures and escalation guidance related to deliver accurate, timely and complete closing capabilities.… more
- NBC Universal (Orlando, FL)
- …Advises management with regards to situations that may require additional client support or escalation with Digital & Technology partners. Collaborates with ... related to the identification, prioritization, and resolution of end user support requests, including the monitoring, tracking, and coordination of support… more
- Hospice of the Valley (Phoenix, AZ)
- …articles to empower users with solutions to common issues and enhance self-service support . + **Issue Escalation :** Identify critical issues and escalate them ... of caring. Team members experience a friendly, supportive atmosphere, leadership support , autonomy, flexibility, and the privilege of doing meaningful, rewarding… more
- Marriott (Bethesda, MD)
- …to meet service level objectives and ensure customer needs are met + Enhances support workflow and escalation paths for Marriott business units or Service ... a temporary position. The Senior Analyst acts as a support subject matter expert identifying and participating in activities...Analyst and serves as needed. + Serve as an escalation point for more complex functional and operations request.… more
- Marriott (Bethesda, MD)
- …to meet service level objectives and ensure customer needs are met. * Enhances support workflow and escalation paths for Marriott business units or Service ... Management **JOB SUMMARY** The Senior Analyst acts as a support subject matter expert resolving issues reported by property...Analyst and serves as needed. * Serve as an escalation point for more complex functional and operations request.… more
- Trinity Health (Albany, NY)
- …specific technology services, hardware, products, or applications. Serves as tier two escalation support for service tickets, for non-routine, difficult and ... services, hardware, products, or applications. Serves as tier two escalation support for service tickets, for non-routine, difficult and complex technical… more
- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... to the cloud. We are seeking a Sr. Network Support Engineer (NSE) to join our team of existing...practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff,… more
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