- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- ServiceNow, Inc. (Orlando, FL)
- …Our Account Escalation Engineering (AEE) team is the pinnacle of Global Technical Support and has engineers who are collectively responsible for providing ... purpose to make the world work better for everyone. ** Manager , Account Escalation Engineering (US)** **Team &...business objectives. . Determines best hiring strategy to align technical support staff for an ever-evolving product… more
- Calabrio (Minneapolis, MN)
- …sentiment, turning data into actionable insights with lightning speed. We are seeking an Escalation Manager to join our growing team. In this role, you will ... serve as a specialized resource within the Professional Services and Support organizations, managing critical technical escalations and driving proactive,… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- Bank of America (Washington, DC)
- Third Party Information Security Escalation Management and Oversight Chicago, Illinois;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; ... and make an impact. Join us! The Third Party Information Security Escalation Management and Oversight role oversees Third Party Information Security escalations that… more
- Cisco (TX)
- …that has your back. **Role Summary** We are seeking a highly skilled, experienced Critical Technical Support Manager to lead our critical support team. ... for solving technical problems. + Experience working with and improving Support ticketing systems, related workflows, and tools and processes + Flexibility to… more
- Hidden Level (East Syracuse, NY)
- …data to enhance security across various environments. As we expand, we're looking for a Technical Support Manager to join our Service Operations group. This ... position will be integral to developing and implementing technical support strategies in support ...support members. + Establish and drive adoption of escalation workflows for Tier 3 support needs.… more
- Amazon (Austin, TX)
- …Worldwide Grocery Store Technology (WWGST) is looking for a passionate and innovative Technical Program Manager (TPM) to join our Engineering Back Office ... Services and Support Workday Team. This team will be deployed against...most complex and challenging projects and will deliver innovative technical solutions. We have an opportunity to revolutionize online… more
- Amazon (Dallas, TX)
- …Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define ... and own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central… more
- Amazon (Dallas, TX)
- …Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define ... and own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central… more
- Amazon (Nashville, TN)
- …for deploying and configuring the VMS fleet. Typical operations work includes providing escalation support for anything that the front-line support teams ... world? The Global Security Operations Video Infrastructure team is seeking an experienced Technical Program Manager to further expand, secure, and accelerate the… more
- Trellix (Columbus, OH)
- …. **_Role Overview:_** * The Technical Account Manager (TAM) manages the Premium Support relationship and ... **_Job Title:_** Technical Account Manager **About Skyhigh Security:**...TAM in security domain or + 4+ years of technical support experience in large enterprise space… more
- SAP (Plano, TX)
- …investment as well as customer resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for an accomplished Senior ... SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a...expectations with regards to service delivery. Act as first escalation point. . Own the technical discussions… more
- Applied Materials (Hillsboro, OR)
- …documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents to ... your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at… more
- Amazon (Herndon, VA)
- …problems and implement new solutions. As a Sr. Technical Program Manager , you will anticipate bottlenecks, provide escalation management, anticipate and make ... Description We are seeking a Sr. Technical Program Manager for the AWS...and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs Plan and coordinate… more
- MongoDB (Palo Alto, CA)
- …**Required** + A minimum of five (5)years practical experience running a technical support team or organization, including experience coordinating high profile ... team **At 120 days and onward** + Produce a roadmap and review with your manager detailing how you will scale your technical knowledge in the product… more
- Amazon (Herndon, VA)
- …Emerging Technology (PEET) Periphery team is searching for a talented, detail-oriented Senior Technical Program Manager (TPM) to support AWS activities in ... in ADC regions. The program owner will drive the communication, tracking, and escalation of tasks in conjunction with the AWS Cryptography service team. For each… more
- JPMorgan Chase (Tampa, FL)
- …rewarding opportunity in Credit Card Processing? Join our team! As a Paysource Technical Implementation Manager II within the Technical Implementations Team, ... implementation teams. You will lead the client through the technical process of setting up and/or testing of inbound...issue resolution + Serve as an effective point of escalation on behalf of client + Support … more
- Amazon (Seattle, WA)
- …making shopping beautiful, delightful, & personal. We are looking for a Technical Program Manager that has experience bootstrapping and delivering large-scale ... basis to define system architecture, elaborate user stories and discuss technical trade-offs. You will negotiate features and release timelines between multiple… more
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