- Always Best Care Senior Services (Philadelphia, PA)
- The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony ... the phone lines and triage calls. The Customer Service Telephony Rep is responsible for responding in a timely,...courteous manner to customer inquiries and complaints. When the telephony calls have been completed then, the Customer Service… more
- CenterWell (Richmond, VA)
- …community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver ... the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to… more
- RELX INC (Alpharetta, GA)
- …1, and level 2 technical support of on premise and cloud platforms (eg Voice/ Telephony , SMS, WFM, Email, Chat, CX, IVR, etc.) information technology solutions with a ... product offerings. Responsibilities: + Installing, configuring, maintaining, and support telephony platforms, local, wide area networks and cloud telecommunications… more
- Wells Fargo (West Des Moines, IA)
- **About this role:** Wells Fargo is seeking a ** Telephony Call Routing Consultant-Business Execution Consultant** to be part of our Global Operations team. The ** ... Telephony Call Routing Consultant-Business Execution Consultant** role will be...independently to analyze and support current operational needs around Telephony Solutions across applicable Merchant Services lines of business.… more
- Parsons Corporation (Herndon, VA)
- …for. **Job Description:** Parsons is looking for an amazingly talented **Enterprise Network and Telephony Installer** to join our team! In this role you will get to ... and must have appropriate interpersonal skills. + Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget.… more
- Trinity Health (Syracuse, NY)
- …(5) years of directly related experience with communications infrastructure (network/ telephony ) equipment and procedures or equivalent combination of education and ... Considerable knowledge or three (3) to five (5) of network infrastructure and/or telephony infrastructure with general knowledge in the other. + Strong written and… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate ... of CCaaS (Contact Center as a Service) solutions, Contact Center, and Telephony technologies, as well as business analysis methodologies. This role will be… more
- Centene Corporation (Austin, TX)
- …on workplace flexibility. **Position Purpose:** Supporting Centene's inbound outbound telephony needs. Manages the team members accountable for designing, ... developing, and implementing complex enterprise software solutions. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical… more
- Sprinklr (AZ)
- …as a Sprinklr Voice SME, guiding teams on best practices in telephony , IVR, QoS, failover, and multi-region deployments. **Customer Delivery Excellence** + Drive ... consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery. + Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations. + Champion a customer-first… more
- Nightwing (MD)
- …markets. Nightwing is seeking a cleared Full-time Technical Instructor SME - Telephony Specialist in support of a DoD contract providing technical equipment training ... and support for DoD elements. A candidate for this position is a graduate of the Interagency Training Center's Basic Technical Operations (BTOC) course (or equivalent) and have at least 6 years of practical experience. Duty location is Fort Washington,… more
- Leidos (Huntsville, AL)
- …to leverage your Voice/Network experience supporting the AEGIS contract with the NASA Telephony Team. This position will Lead a team of Voice Engineers designing ... members at all NASA centers with issues related to telephony . * Mentorship of junior telephony engineers...related to telephony . * Mentorship of junior telephony engineers * Research security vulnerabilities and update the… more
- Parsons Corporation (Mclean, VA)
- …your expertise in Linux systems, Ruby programming, Ruby on Rails, and telephony systems to design, develop, and maintain voice media gateways that integrate ... with telephony infrastructure.** **What You'll Be Doing:** + Design, implement,...Ruby and Ruby on Rails. + Work on integrating telephony systems (eg, VoIP, analog, ISDN) along with voice… more
- TEKsystems (Dallas, TX)
- …and experienced Unified Communications Project Manager to support a large-scale Telephony Modernization Program for a major healthcare system. This initiative spans ... program encompasses 15 distinct projects focused on migrating legacy telephony infrastructure to modern unified communications platforms. The successful candidate… more
- United States Steel (West Mifflin, PA)
- …is responsible for planning, deploying, configuring, maintaining and monitoring corporate telephony systems, largely based on Microsoft Teams ecosystem. They provide ... improvements. + Manage break/fix work and customer requests related to telephony services, including equipment deployment and servicing + Troubleshoot infrastructure… more
- Zoom (San Jose, CA)
- What You Can Expect Lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and ... ensure seamless integration within the broader Zoom platform, enhancing the telephony experience for users worldwide. Responsibilities + Define and prioritize… more
- Vail Resorts (NY)
- …SASE/SD-WAN platforms, F5 load balancers, Azure and multi-cloud networking, Avaya telephony , Cloud Contact Center platforms, and Infrastructure as Code (IaC) ... micro segmentation efforts to secure east-west traffic. + Enterprise Telephony & CCaaS + Oversee Avaya telephony ...Enterprise Telephony & CCaaS + Oversee Avaya telephony systems across campuses and retail sites. + Lead… more
- PNC (East Pittsburgh, PA)
- …* Gather and analyze business requirements from stakeholders related to dialer and telephony systems. * Own and manage the product backlog for telephony ... Solutions LOB, and compliance/legal teams to ensure solution alignment. * Ensure telephony solutions comply with all applicable banking regulations and data privacy… more
- Teledyne (Dallas, TX)
- …and troubleshoot of all aspects of Cisco Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + ... + Maintain, manage and troubleshoot Microsoft Teams from a meetings and telephony perspective, including Microsoft Teams Room appliances, panels and IP phones, and… more
- Montana State University (Bozeman, MT)
- …and operation of Montana State University's LAN , WAN , wireless, telephony , and physical network infrastructure. The position requires expertise in networking ... and operation of Montana State University's LAN , WAN , wireless, telephony , and physical network infrastructure. The position requires expertise in networking… more
- Under Armour, Inc. (Boston, MA)
- …and monitor customer contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor ... Telephony systems to ensure consistent performance * Ensure Hours...issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve issues *… more
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