- AeroVironment (Albuquerque, NM)
- …for users who contact the service desk team through phone, email and ticketing system to ensure that users receive appropriate assistance, status updates and ... a tracking system for usage evaluation. **Position Responsibilities:** + Utilizes ticketing system to communicate, document, schedule and prioritize issues for… more
- American Bankers Association (Washington, DC)
- …Zoom webinars, Zoom Meetings, Zoom Rooms and Teams + Utilize the Freshservice ticketing system for all requests, documentation, and resolution. + Build rapport and ... MCSA or MCSE + Experience with an incident tracking system (eg ITSM ticketing systems) + Working knowledge of Industry standards and best practices for documentation… more
- COOLSOFT (Columbia, SC)
- …networking (wired/wireless) - 5+ years experience responding to help desk requests via ticketing system - Ability to work independently and collaboratively in a team ... communication and documentation skills Preferred skills: - Experience with Deskpro ticketing system - Experience with Active Directory, DNS, and Group Policy… more
- Tyto Athene (Washington, DC)
- …all communications and actions taken in response to assigned incidents in the SOC ticketing system. Ensure tickets are properly updated in a timely manner and all ... non-responsiveness from customers. Contractors shall track all notifications in the SOC ticketing system and escalate tickets to Watch Officers or SOC management in… more
- Tyto Athene (Orlando, FL)
- …provide documentation for daily, weekly and monthly reports from the ticketing system and databases **Qualifications** **Required:** + Relevant certifications such ... troubleshooting techniques + Hands-on experience with network monitoring tools and ticketing systems + Excellent problem-solving and analytical skills to identify… more
- Wheeler Machinery (Salt Lake City, UT)
- …established SLAs. + Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement ... Desk or IT support environment. + 3-5 years of experience using a ticketing system for issue resolution. **Skills and Competencies:** + Proficiency with Windows… more
- CN (Homewood, IL)
- …HR, HR operations, or HR service delivery. - Experience with HRIS systems, ticketing systems, and other HR technology tools (eg, ServiceNow,). - Strong understanding ... of HR policies and procedures, with the ability to provide guidance and resolve inquiries effectively. - Communicate effectively in English and in French (written & oral)* *Any knowledge for any of the above would be considered as an asset. **About CN** CN is… more
- COOLSOFT (Madison, WI)
- …lead experience would be beneficial to this role. Experience utilizing ticketing software to handle customer requests. Candidate should have strong communication ... skills and be able to work independently. Ability to prioritize tasks and juggle competing demands for supporting application development tools. Four to 5 years of experience with Java software development tools, version control system support (eg GitHub.com),… more
- COOLSOFT (Wauwatosa, WI)
- …of request. - Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. - Sets client expectations ... when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. - Prioritizes and escalates support incidents and requests based on business impact and documented… more
- COOLSOFT (Madison, WI)
- …more years relevant work experience with Windows 10/11is preferred. Experience with a ticketing system such as JIRA Two or more years relevant work experience with ... OSX is preferred. Experience and knowledge of computer securityis preferred. Job Responsibilities - Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components… more
- Towne Park (Rochester, MN)
- …in a safe and efficient manner + Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures + Knowledge of Towne Park's ... principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + Knowledge of customer confidentiality policies and procedures as set… more
- CyrusOne (Sterling, VA)
- …monitoring platform + Monitor e-mail queue and log all e-mails within the ticketing system + Monitor ticket queue and follow-up on open tickets within designated ... time frame + Maintain proper escalation procedures + Evaluate + Communicate + Use independent thinking for resolution for level 1 alerts + Escalate issues when appropriate + Act as "Smart Hands and Feet" for client requests + Perform Level 1 response on… more
- NuAxis Innovations (Washington, DC)
- …+ Active listening skills and effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred + ... Human Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience preferred. **Does this opportunity sound like a fit for you? If so, join our talent community and… more
- Levi, Ray & Shoup, Inc. (Washington, DC)
- …+ Minimum 3 years' experience in desktop support and deep familiarity with ticketing software. + Strong experience & skill in providing break/fix troubleshooting of ... PC/Laptop hardware & software. + Strong experience & skill supporting MS Windows, MS Office, Outlook/Exchange, and Active Directory + Proficiency in O365 support strongly preferred + Proficiency in setting up & configuring A/V conferencing hardware +… more
- Terumo Medical Corporation (Elkton, MD)
- …web queues for service requests. + Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests. + ... Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types + Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required + Troubleshoot and resolve issues related to PC… more
- Deluxe (Fort Worth, TX)
- …updates, notes, and resolutions must be documented in the Enterprise ticketing system.- Design and implement long-term strategic goals and short-term tactical ... plans for systems.- Implement high risk changes using discipline and precision to avoid unnecessary outages.- Knowledge of PCI DSS and implementation of controls to meet audit requirements.- Ability to adapt quickly and implement technologies to changing… more
- Red River (Lexington, MA)
- …compliance policies, and app protection for various device types + Ticketing system/SLA experience (ServiceNow preferred) + Intermediate knowledge of Backup ... Solutions (Veeam preferred) + Basic understanding of core network components & troubleshooting + Maintaining standards and documentation on an ongoing basis as products and technologies evolve + Iphone/iOS troubleshooting/configuring + Other business duties as… more
- Radial (King Of Prussia, PA)
- …technical knowledge of Identity and access management. + Working knowledge of ticketing and change management software. **Minimum Experience and Education** + 5+ ... years of hands-on experience in an internal or third-party IT information security engineering role is preferred. + Bachelor's Degree or equivalent experience is preferred. + Relevant industry Security certification preferred. **Travel:** + This position is… more
- Tyto Athene (Ashburn, VA)
- …analysis capabilities + Endpoint threat detection tools + Security operations ticketing tools + Proven experience identifying and analyzing anomalous security ... activities. + Demonstrated ability to create insider-threat dashboards, reports, and workflows. + Strong experience capturing evidence, documenting results, and escalating issues when necessary. + Experience mentoring and training junior team members. + Strong… more
- Advanced Technology Services (Greenville, SC)
- …use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally ... lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. **ATS is committed to providing equal employment… more
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