- WorldVia (Roswell, GA)
- WorldVia seeks a highly experienced Customer Care Air Ticketing Agent to join our Air Services team. As an Air Ticketing Agent , you will an integral part ... of our continued growth by supporting our members with airline ticketing needs. Your expertise in customer service, airline ticketing , fare rules, and industry… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems ... containment as needed. 5. Maintain accurate and detailed documentation within ticketing systems (eg, Jira, ServiceNow), ensuring traceability and knowledge sharing.… more
- PrimeFlight Aviation Services (Philadelphia, PA)
- **Description** **GUIDE GUESTS. SOLVE PROBLEMS. CREATE MOMENTS. BECOME A TICKET GUIDE AGENT !** The Ticket Guide Agent ensures a smooth and positive passenger ... experience by providing guidance, support, and information in ticketing and check-in areas, using strong communication skills and...**WHAT IT'S LIKE TO WORK AS A TICKET GUIDE AGENT ** + Greet passengers and provide directional assistance: Offer… more
- ClearlyAgile (Tampa, FL)
- AI Agent Developer (LLM Specialist) Role Overview The AI Agent Developer is responsible for designing, building, and deploying intelligent autonomous or ... integration, and secure data interaction across enterprise environments. Key Responsibilities Agent Design & Development + Architect and implement AI-powered agents… more
- Validity (Tampa, FL)
- …skills. Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the ... use of AI to improve support efficiency and effectiveness. + Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and… more
- Alaska Airlines (Ketchikan, AK)
- …that are all designed to take you places. **Role Summary** The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). ... responds to guest inquiries and performs various tasks in ticketing , check-in, and boarding areas. This is a union...challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees.… more
- Guest Services (Biwabik, MN)
- …providing professional, welcoming, and efficient services while assisting guests with ticketing , season pass sales, and other various product sales using ... Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional,...individuals to join our team as a Guest Services Agent . This role is often the first point of… more
- City of Minneapolis (Minneapolis, MN)
- IT Service Desk Agent I - In-Person Support Print (https://www.governmentjobs.com/careers/minneapolismn/jobs/newprint/5120128) Apply IT Service Desk Agent I - ... be considered. Incumbents may be eligible for promotion to IT Service Desk Agent II upon obtaining certification and meeting certain other criteria. An updated… more
- Horizon Air (Walla Walla, WA)
- …all designed to take you places. **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions ... Assist guests with travel needs (eg, answering inquiries, baggage, ticketing , checking-in passengers and boarding flights) in a fast-paced...in the Life of a Horizon Air Customer Service Agent press play on the video above. If the… more
- SAIC (AL)
- **Description** **SAIC** is looking for a **Service Desk Agent ** for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the ... (accuracy and attention to detail required). Ability to utilize TEAMS, Email, ticketing system to communicate with the customer and support staff. + Self-motivated… more
- SkyWest Airlines (Salina, KS)
- …as needed + Conduct briefings and meetings with station personnel + Cross Utilized Agent Duties as required **Minimum Requirements** + Be at least 18 years of age ... goal oriented + Ability to work under pressure + Thorough understanding of ticketing /gate/ramp procedures + Ability to lift 50+ pounds consistently, with or without… more
- Robert Half Office Team (Fort Worth, TX)
- Description The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position ... skills are required * Proficiency with Microsoft Office, Outlook, CRM, and ticketing /tracking systems required * Organized with the ability to multitask, prioritize,… more
- Insight Global (Braddock, PA)
- …Maintain a professional, user-friendly approach when assisting faculty, staff, and students Ticketing System Management * Log, prioritize, and resolve tickets in IT ... ticketing systems (ServiceNow, Jira, Zendesk) * Monitor and follow up on open tickets to meet SLA requirements * Document solutions and update the knowledge base *… more
- SkyWest Airlines (Riverton, WY)
- …while performing a variety of tasks including but not limited to ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, ... resolving customer concerns, and more. As a SkyWest employee you'll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the… more
- GE Appliances, a Haier company (Louisville, KY)
- …developing, training, and monitoring AI solutions such as virtual agents, agent assist tools, knowledge automation, generative AI applications, and digital sales ... roadmap to deliver productivity goals, grow revenue, and improve owner and agent experiences. + Evaluate AI platform / toolsets for efficiency and cost,… more
- SAIC (San Diego, CA)
- …support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of ... desk procedures. + Log all help desk/networking monitoring interactions in HELIX ticketing system. + Redirect problems to appropriate resources. + Identify and… more
- Ivyhill Technologies LLC (College Park, MD)
- …them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems. ... regulatory policies, solution codes, resolution steps, and familiarity with the ticketing /telephony system + Possess and apply a comprehensive knowledge across key… more
- Montage Marketing Group (Rockville, MD)
- …environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance. ... driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership (levels 1-3). * Experience managing vendors and IT projects. *… more
- Public Consulting Group (Columbus, OH)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken,… more
- Leidos (Norfolk, VA)
- …+ Prepare for, lead, and follow-up on technical training sessions + Track agent performance + Assist Supervisor with ticket analysis + Research mishandled tickets ... metrics + Assist and train SvD agents + Provide environment for continued agent development + Communicate effectively with peers and complimentary support groups for… more
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