- WorldVia (Roswell, GA)
- WorldVia seeks a highly experienced Customer Care Air Ticketing Agent to join our Air Services team. As an Air Ticketing Agent , you will an integral part ... our continued growth by supporting our members with airline ticketing needs. Your expertise in customer service, airline ...3-5 years travel industry systems GDS, Worldspan, Sabre,TRIO, and Agent Air Strong customer service and support … more
- City of Minneapolis (Minneapolis, MN)
- IT Service Desk Agent I - In-Person Support Print (https://www.governmentjobs.com/careers/minneapolismn/jobs/newprint/5120128) Apply IT Service Desk Agent ... tech hub environment to provide in-person triage and level 1 technical support , analysis, troubleshooting and escalations related to computer systems, hardware, or… more
- Insight Global (Braddock, PA)
- Job Description IT Support & Troubleshooting * Deliver Tier 2 deskside and remote support for hardware, software, and peripherals * Support classroom ... Maintain a professional, user-friendly approach when assisting faculty, staff, and students Ticketing System Management * Log, prioritize, and resolve tickets in IT … more
- SAIC (AL)
- …utilize TEAMS, Email, ticketing system to communicate with the customer and support staff. + Self-motivated and ability to work effectively within a fast-paced ... **Description** **SAIC** is looking for a **Service Desk Agent ** for a outstanding opportunity to join our...policies that are set by SAIC and USMS. + Support fellow team members through our group communications. +… more
- Robert Half Office Team (Fort Worth, TX)
- Description The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position ... of troubleshooting, reproduction steps, plus any measures taken toward resolution. 6. Support and educate Virtuoso network in the use of all Virtuoso sales… more
- Paragus Strategic IT (Hadley, MA)
- Senior Case Agent Summary: Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We aspire of serving 1000 customers ... We're not just fixing problems - we're building trust. As a Senior Case Agent , you'll be the go-to expert for our most complex technical challenges, leading with… more
- GE Appliances, a Haier company (Louisville, KY)
- …consumer durables, home appliances, or electronics industries. + Background in remote agent workforce support , including logistics and IT coordination. + ... Director to lead the transformation of our consumer and customer support operations through AI-driven technologies, digital tools, and automation. This leader… more
- General Dynamics Information Technology (Albuquerque, NM)
- …IT Infrastructure and Operations **Skills:** Computer Systems,End User Support ,Information Technology (IT) Services,Trouble Ticketing **Certifications:** CompTIA ... - Friday 12:00 PM - 9:00 PM (on call support on weekends)** **Requirements:** + **Required** : Nuclear Accountability...their team in **Albuquerque, NM.** DTRA is the Executive Agent for the Joint Staff Nuclear Weapons Stockpile Manager… more
- Validity (Tampa, FL)
- …skills. Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the ... About the Role As a Manager of Customer Support at Validity, you will be responsible for...will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions ... containment as needed. 5. Maintain accurate and detailed documentation within ticketing systems (eg, Jira, ServiceNow), ensuring traceability and knowledge sharing.… more
- SAIC (San Diego, CA)
- **Description** SAIC is seeking a Junior TACNET ISEA **Network Engineer Associate** (Fleet Support ) **ONSITE in San Diego, CA** . This role will support the ... Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital… more
- Montage Marketing Group (Rockville, MD)
- …experience leading teams, managing performance, and driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership ... to create and execute effective security compliance and systems administration strategies in support of our agency. This is a full-time, exempt position working a… more
- Ivyhill Technologies LLC (College Park, MD)
- …for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone ... them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems.… more
- Public Consulting Group (Columbus, OH)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed… more
- NTT DATA North America (Charlotte, NC)
- …& Request Handling - Work on tickets escalated from L1 / tech Support , Query timeouts / performance slowness, User access/permissions issues, Perform root cause ... articles for recurring issues, Escalate complex infra/app issues to L3 or vendor support if needed. + Patching - Schedule and monitor patch deployments for… more
- Leidos (Norfolk, VA)
- …+ Prepare for, lead, and follow-up on technical training sessions + Track agent performance + Assist Supervisor with ticket analysis + Research mishandled tickets ... + Provide escalation follow-up + Mentor and provide operational support to agents + Coordinate with OST to ensure...and train SvD agents + Provide environment for continued agent development + Communicate effectively with peers and complimentary… more
- Leidos (Laurel, MD)
- …Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave, and much more. **Join us and make a ... in National Security!** **Job Summary:** Systems/Network administrator will provide support for implementation, troubleshooting and maintenance of Information Technology… more
- Sargent & Lundy (Chicago, IL)
- …in alignment with IT policies. + Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support . Process & Continuous ... to join our growing data-driven team to enhance our data infrastructure and support analytics initiatives. Role Overview The IT Help Desk Lead is responsible for… more
- The Boeing Company (North Charleston, SC)
- …South Carolina.** In this role, you will work directly with on-site suppliers to support flight line milestones including flights, ticketing and delivery of 787 ... and maintains priorities for deliveries of products, services and data that support necessary supplier contractual corrective actions and resolution of issues (eg,… more
- JPMorgan Chase (Houston, TX)
- …with FROSCH, where we offer more than just a job. As a full-time ARC/IAR Agent , you will join our esteemed team of accounting professionals. We are looking for ... the IAR and TRAMS systems to maintain consistency and accuracy in ticketing information. + Reviewing and reconciling the Airline Reporting Corporation (ARC) report… more
