- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1, Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine operations ... Tier 1 support role at the Baruch Service Desk . Reporting directly to the ...as completion of eighteen college credits in Information Technology 3 . Demonstrated English Language proficiency 4. A Motor Vehicle… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
- Leidos (Lorton, VA)
- …managing a SD/HD team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support Services (MSS) team. MSS… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols,… more
- Leidos (Lorton, VA)
- …may be considered in lieu of degree. + US Citizen. + Proven experience in Service Desk /Help Desk environments. + Proven experience working in ticketing ... **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to...and others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier … more
- Robert Half Technology (Puyallup, WA)
- …troubleshooting technical issues and ensuring the smooth operation of our customer service desk . Responsibilities: * Oversee the day-to-day operations of our ... Description We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the...Insurance Retirement Plan: Simple IRA with company match of 3 % PTO/Holidays/Sick Time: 6 paid holidays all team members… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2976 + Position Type: InformationTechnology/ Help Desk + Date Posted: 4/11/2025 + Location: Lincoln Center (Administration ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena...application materials include: completed district online application and three ( 3 ) professional references. This position will remain open until… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. About the position:… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team! As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- …work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... Description Job Description: Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team! As a Tier 2 Helpdesk… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- T and T Consulting Services (San Antonio, TX)
- …all other duties as assigned by T&T managers. **Required Skills & Qualifications:** + 3 + years experience supporting IT Help Desk + Experience using ServiceNow ... in the ARNORTH G-6 Information Technology Division at three ( 3 ) locations on Joint Base San Antonio, Fort Sam...Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum… more
- Insight Global (Boston, MA)
- Job Description A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of ... motivated individuals who can work independently and provide excellent customer service . Key Responsibilities: Answer and resolve incoming technical support calls… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service … more
- State of Colorado (Golden, CO)
- IT Service Desk Manager Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4918592) IT Service Desk Manager Salary $108,000.00 - ... is pleased to announce an opening for an IT Service Desk Manager. The person in this...strategic decisions charting longer-range goals. You will lead a Tier 1 and 2 support team and ensures that… more
- The Boeing Company (Seal Beach, CA)
- …Security (BDS), Space Intelligence & Weapons Systems (SI&WS) Organization seeks a Service Desk Administrator to support proprietary programs network operations ... records of user interactions, issues, and resolutions in the service desk ticketing system. + Assist in...is considered active) **This position requires a successfully completed Tier 5 Investigation (T5), formerly known as a Single… more
- Leidos (Shaw AFB, SC)
- …Job Description The Leidos National Security Sector is hiring for an upcoming ** Service Desk /VTC Technician** to support US Army Central G2. The program ... phone, email, or in person + Investigate and diagnose Tier 1 hardware, software, and application problems; promptly escalate... service + Submit, update, and monitor the service desk ticketing system for all in-coming… more
- Grant PUD (Ephrata, WA)
- … Service Desk Specialist escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team according to defined escalation procedures. ... of standard IT requests reported to the Grant PUD's Service Desk , and proactive maintenance of the...Catalog and IT Knowledgebase. Reassign issues not resolved to tier 2 and 3 support teams and… more
- Leidos (Edgewood, MD)
- …manage and respond to Help Desk calls supporting the current contract + ProvidesHelp/ Service Desk support to end users on a variety of issues. + Identifies, ... User Customer Support program. In this mission we provide Tier 1 Help Desk Support.All support is...with PC Applications- M365 + Experience as a customer service /help desk agent + Experience in call-taking… more
- State of Massachusetts (Worcester, MA)
- …resolved in a timely manner. * Prepare and update operating procedures internally to the service desk office. * Determine if escalation of request to tier ... * Experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing...and assessing the need for discipline. * Minimum of 3 -5 years of Tier 2 PC/Computer support.… more