- SAIC (Washington, DC)
- …objectives while delivering mission excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support...mentoring abilities Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...and services. Pay Range: $19hr-22hr **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols,… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Robert Half Technology (Nashville, TN)
- …a related field (or equivalent experience). + 3 + years of experience in a Tier II Help Desk or similar technical support role. + Strong proficiency in ... Description We are seeking a capable and customer-oriented Tier II Help Desk Technician to...industry trends, emerging technologies, and best practices to enhance service quality. Requirements Qualifications: + Bachelor's degree in Information… more
- IBM (University Park, PA)
- …requests using a ticketing system, ensuring timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed * Assist ... responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...professional expertise** * 1+ year of experience in customer service or help desk role * Basic… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. About the position:… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and...providing Tier 0 - 2 (and select Tier 3 ) operations support. Additionally in this… more
- ManTech (Stennis Space Center, MS)
- …related field + 3 + years of relevant experience + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office applications ... **ManTech** seeks a motivated, career and customer-oriented ** Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3 ) operations support. This position works… more
- V2X (Springfield, VA)
- …obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance.… more
- General Dynamics Information Technology (Arlington, VA)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...This includes logging, triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk … more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, Lebanon ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of and familiarity with… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... services forwarded from the IT Help Desk that may require hands on or onsite support...assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- EPS Corporation (Randolph Air Force Base, TX)
- …Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and desk ... to problems and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be proficient in resolving… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk experience… more