- Epsilon, Inc (Greenville, SC)
- **Deputy Service Desk Manager** **Epsilon is now...3 ) years of leadership experience in a help desk or call center environment. + Highly organized with ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a...upon a favorable national security risk assessment based on SEAD- 3 reporting requirements ** Tier 2 Cloud Support… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Help Desk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... basic troubleshooting, and escalate alerts + Reconcile licensing for Cloud Service offerings + Troubleshoot, monitor, and maintain client computers and desktop… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 2 - 3rd shift **Location**...technical skills to analyze inquiries and works closely with Tier 3 support teams and vendor support ... + Provides high-level end-user support via telephone, remote and desk side on IT-related issues to employees and contractors...incident management. + Performs post-resolution quality assurance follow-ups with Tier 3 teams and business users on… more
- Jobleads-US (Redwood City, CA)
- …other team members, benefit vendors, and/or escalating to the Benefits and Disability Leaves Tier 3 Centers of Expertise (COE) as required to resolve employee ... HR Service Center Benefits & Operations Specialist, Fixed-Term Thank...PHR preferred. PHYSICAL REQUIREMENTS : Frequently stand/walk, sit, perform desk -based computer tasks, and use a telephone. Occasionally write… more
- Tyto Athene (San Diego, CA)
- …in Fort Belvoir, VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...3 + years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems...perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- Wheeler Machinery (Salt Lake City, UT)
- …science, information technology, or other related discipline. + 3 -5 years of experience in tier III Help Desk or IT support environment. + 3 -5 years of ... who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous...Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and… more
- Epsilon, Inc (Washington, DC)
- …repairs and/or installations of network components and provide top level ( Tier 3 ) technical support to customers and all service -related problems. In this ... manuals, operating procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for...experience + Knowledge of Cisco devices such as Identity Service Engine (ISE), CMX, Prime, DNA, and SD Access… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...do not meet the aforementioned conditions. + Minimum of 3 years of experience in information assurance, cybersecurity, or… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...customer compliance frameworks (such as CMMC). + Minimum of 3 years of experience in IT. + Associate degree… more
- Dentons US LLP (Atlanta, GA)
- …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate ... implementation projects from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line applications support and… more
- Leidos (Bethesda, MD)
- …your career path. Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... during standard business hours, with rotational coverage of the service desk as early as 6am or...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Beth Israel Lahey Health (Charlestown, MA)
- … Tier 2 Service Desk Analyst will manage EPIC EHR escalations from Service Desk Tier 1 and ensure proper assignment to the EPIC team as required. ... job, you're making a difference in people's lives.** The Service Desk Analyst, Tier 2... 3 . A minimum of 4 years of Service Desk support experience providing successful technical… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...for further technician support. + Manage tickets routed to Tier III for specialized support. + Assist users with… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides ... issues for end-users of the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician, you will:** + Use… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support...interactions + Efficiently document and manage all service requests using the Service … more
