- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Ricoh Americas Corporation (Los Angeles, CA)
- …activities and liaison between Firm IT and end-users for basic hardware troubleshooting and deskside support + Copy, production, and scanning + Fax, mail, and ... vendors, and staff. **Job Duties and Responsibilities** **Project and Deskside Support Activities** + Collaborate with key... requests promptly and professionally. + Escalate issues to higher- tier support if necessary. + Keep end-users… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …by the RNEC during duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs). + Provide troubleshooting and ... the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than...maintain a DoD Secret Security Clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking an ** Tier 2 Helpdesk Specialist** to support large-scale migration and operations on a large, high-profile DOD contract in ... **Fort Belvoir, VA.** The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate,… more