- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …by the RNEC during duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs). + Provide troubleshooting and ... the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than...maintain a DoD Secret Security Clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more