- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 2 Helpdesk Technician (EITAAS-2024-23089): Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to ... professional experience + DoD Directive 8570.1 Information Assurance Technical Level II certification required(ie, Security+ CE, GSEC, SSCP, or CCNA-Security). +… more
- TekSynap (Arlington, VA)
- …to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier - II Work Center support to receive and log trouble calls, track, ... of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and ... required. Experience: + 2+ years experience working in a helpdesk or technical support role. + Tier ...a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong knowledge of… more
- Proven IT (Phoenix, AZ)
- …a knowledge center for customer calls in ConnectWise. + Communicates and works as a team with Tier II and Tier III to solve a customer's issues. + Uses logic ... Tier 1 Engineer Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) * IT...workings. Responsibilities + Aids support to the Proven IT Helpdesk which is the first line of support for… more
- BAE Systems (Herndon, VA)
- …in a small team environment with great people? We are looking for a Tier II System Administrator with a robust Windows 10/11 troubleshooting background ... include file, print, DNS, DFS and DHCP + Support helpdesk and users with general issues including public key...be available based on position level and/or job specifics. ** Tier III System Engineer SME** **113356BR** EEO Career Site… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- Chenega Corporation (Albuquerque, NM)
- …not limited to): backup and recovery of systems, patching of systems, providing Tier II /III support to lower tiers, performance tuning, hardware upgrades, ... Data Center Technician II Albuquerque, NM Join our Talent Network Data...Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk… more
- V2X (Madison, MS)
- …Help Desk Specialist II Journeyman (C.5.2) - Provides first level helpdesk support, via phone, computer, in person, and through centralized ticketing system(s), ... communicate detailed work logs and technical documentation, escalating issues to Tier 2 as needed, setting customer expectations for follow-ups. Uses appropriate… more
- CAI (Beaverton, OR)
- …multiple projects under minimal supervision or guidance + Must be able to provide 1st/2nd tier support for most helpdesk related issues + Should be willing to ... Flexibility** Onsite **Job Summary** As a Desktop Support Specialist II , you will be responsible for the installation and...other duties such as network support, printer support and helpdesk support as needed. **Job Description** We are looking… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …and printer/output platforms. Enterprise IT Support technical management functions including: Help Desk Tier I/ Tier II , Network Operations Center, and Site ... make hiring and disciplinary decisions and salary recommendations. + Oversee Helpdesk , Desktop, Application, and Infrastructure support problems and resolutions to… more
- M. C. Dean (San Jose, CA)
- …Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. Main responsibilities include but are not limited ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- New England Cancer Specialists (Westbrook, ME)
- …and important in making a difference for our patients. Job Duties: + Provide Tier II technical support across all practice locations, responding to escalated ... technical discipline preferred + 3-5 years in enterprise IT helpdesk experience preferred with at least one year in...products and software as directed/needed. + Keyword: IT Systems Specialist, Network, IT Desk, Helpdesk , From: New England Cancer… more
- InGenesis (Fremont, CA)
- …data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS Helpdesk . * ... staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by… more
- Rallye Motor Company (Roslyn, NY)
- …remote access, and in-person support. + Escalate complex or unresolved issues to Tier II /III support teams as necessary. + Handle escalated customer support ... related to software and hardware deployments, account administration, and helpdesk tasks. + Draft knowledgebase articles, FAQs, and user...and requests, ensuring timely follow-ups and resolution. + Escalate Tier II and III issues to management… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System… more
- ManTech (Eglin AFB, FL)
- …reported issues, including creating network user accounts and configuring email. + Helpdesk Support: Field user calls, determine the level of support required, and ... escalate/distribute calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide...years direct/related experience + Active / valid DoD 8570.01-M IAT- II certification + Demonstrated experience as a full-service IT… more
- Insight Global (Carlsbad, CA)
- …. Skills and Requirements 5+ years of hands-on experience in a Tier II / Tier III Desktop Engineering role Strong background ... The Support Engineer, will serve as a technical escalation point for the helpdesk and field support teams, resolving complex issues across a hybrid enterprise IT… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical directions and supervision in… more
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