- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Dexian - DISYS (Denver, CO)
- …location. Working remotely or relocation are not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for ... City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of...communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2 support… more
- Percepta (Houston, TX)
- …Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …operating systems. Working knowledge of computer networking. Working knowledge of IT Service Management including service desk , Incident, Problem, Change, ... Security, Application, and user related activities. External stakeholders could include service providers for support of hosted infrastructure in the AWS cloud.… more
- Hired by Matrix (Paramus, NJ)
- …computer and communications hardware. Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing ... organizations' team capacities for over three decades. As a full- service search firm, we partner with companies across industries,...to regional locations for support as needed. Supervise the Tier 1 Deskside Support Analyst tasks. Provide Tier… more
- Stantec (CA)
- …Opportunity** Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be ... Service Desk Analyst - ( 240001RB... Service Desk Analyst - ( 240001RB ) **Description** Grow...+ Post-secondary education in Information Technology + Minimum of one to two years of IT experience or equivalent… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk ...desk -side support environment. Must also have at least one current Microsoft Certified exam qualifying them as a ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...(MAC) **Education/Certification:** + The ability to obtain at least one (1) of the following: + Current Microsoft Certified… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... opportunity. **_ERP International is honored to have been named one of The Washington Post's 2023 Top Workplaces for...Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support ... Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network and… more
- Leidos (Rockville, MD)
- …of colleagues who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. ... impact!! Leidos currently has an opening for a Help Desk Analyst ( Tier 1). This is an...job. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- Oneida Technical Solutions (Rome, NY)
- …to simulate and recreate user problems and providing the ability to handle all Tier One issues. Job Requirements + Secret security clearance required + Minimum ... knowledge. A week in the life of a Help Desk Support Specialist, Tier I: + Use...systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting. +… more
- Koniag Government Services (Baltimore, MD)
- …Procedures (SOP). **Requirements** **Education:** + The candidate must hold at least one of the following certifications: HDI Customer Service Representative, ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on...Candidates supporting this function shall have a minimum of one year experience serving in a help desk… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …2pm Requirements TS/SCI with poly required + Bachelor's degree (or 5 years) + Customer Service + ServiceNow One of the Following Certifications Required: + A+ + ... Network+ + CCNA Security + CySA+ + GICSP + GSEC + Security+ + CND + SSCP + CASP + CCNP Security + CISA + CISSP + GCED + GCIH + CCSP Benefits + Health & Life Insurance + Dental Insurance + Disability Insurance + 401K Retirement Plan with Matching + Tuition… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Mercy University (Dobbs Ferry, NY)
- …& Experience: + Minimum of one year of experience in an IT-related help desk . + Strong customer service orientation. + Strong computer skills and a high ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply...requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support.… more
- System One (Pikesville, MD)
- …software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end ... City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA Code** Computer Employee **Patient ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...an associate degree in a related area or equivalency ( one year of education can be substituted for two… more
