- US Tech Solutions (Pittsburgh, PA)
- …Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems , and ensuring redundancy, ... + Level 3; 5-7 years. **Skills:** **Must have technical skills:** + IPC or Verint Call Recording systems . + Proficient in system troubleshooting and… more
- CVS Health (Orlando, FL)
- …of:* Healthcare industry* Call Center operations * Verint , CMS, Call Recording Systems , Workday Skilled in:* Microsoft Office Suite; operating ... calls, Spot check Audits and score card Prep-Tableaus, Metrics Review, Verint Mattersight/etc. Required Qualifications * 2+ years of leadership experience in… more
- altafiber (Cincinnati, OH)
- …IVR development with offshore resource directly + Work with vendor to troubleshoot Call Center Verint screen recording application, quality monitoring and ... function appropriately to ensure data integrity and operational performance. + Coordinate with Call Center operations and vendors on Avaya, Verint , Virtual Hold… more
- PNC (Miamisburg, OH)
- …in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony **Job Description** + Leads ... and have an opportunity to contribute to the company's success. As a Systems Reliability & Support Lead within PNC's Technology organization, you will Cleveland, OH.… more
- Duquesne Light Company (Pittsburgh, PA)
- …Cisco Voice Gateways, Cisco Unified Contact Center (UCCX/PCCE), WebEx, Virtual Hold, Verint call recording and vehicle routers. **Location:** Hybrid, ... existing voice network technologies + Monitors customer contact center technology including systems , applications, call routing and voice network traffic +… more
- Stanford University (Stanford, CA)
- …the Tier 3 day-to-day operations of Unified Communications (Cisco CUCM, SME, Unity, UCCE, Verint WFM/ Call Recording , VoIP Networking, and more) for Stanford ... contact center operations with a focus on Cisco UCCE systems (UCCE, CVP, CUIC, Finesse, Peripheral Gateway, etc.) ...and keep-it-current upgrade operations responsibility of a UCCE 12.5+ call center environment. + Demonstrate TIER 3 expertise on… more