- RGP (Houston, TX)
- …seeking a Solution Architecture Consultant to design and govern a global Workforce Management ( WFM ) ecosystem for a major oil and gas client. This role will define ... and SAP S/4HANA. This individual will serve as both a strategic architect and a functional expert- balancing hands-on technical depth with an ability… more
- Deloitte (Cincinnati, OH)
- UKG Pro WFM Solution Architect Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy & ... this role ends on 12/31/25. Work you'll do: As a UKG Pro WFM Implementation Solution Architect , you should expect to be involved in the following: + Implement… more
- Robert Half Technology (Las Vegas, NV)
- Description We are looking for an experienced Workforce Management Architect to join our team on a long-term contract to hire basis in Las Vegas, Nevada. This role ... involves designing and implementing cutting-edge HR systems architecture that integrates multiple SaaS platforms, ensuring scalability and security while optimizing workforce scheduling and labor forecasting. The ideal candidate will bring technical expertise… more
- Amazon (New York, NY)
- …This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology ... domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and… more
- Amazon (Arlington, VA)
- …AWS - Capture and share best-practice knowledge amongst the AWS solutions architect community - Author or otherwise contribute to AWS customer-facing publications ... degree preferred or equivalent work experience - Experience building integrations across WFM , CRM, and contact center solutions Preferred Qualifications - 5+ years… more
- Capgemini (New York, NY)
- …Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect . + Develop and integrate third-party services such as AWS Lambda, Lex, ... like Amazon, Genesys, and Nuance. + Leverage Genesys Developer APIs for WFM , Reporting, and Analytics. + Work across complex development environments and multiple… more
- Capgemini (New York, NY)
- …multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect . + Build and maintain applications across Voice, SMS, Email, Chat, ... technologies from vendors like Amazon, Genesys, and Nuance. + Utilize Genesys AI, WFM , Reporting, and Analytics tools to enhance solution performance. + Work in… more
- MetLife (Cary, NC)
- …maintain Genesys Cloud CX solutions including call routing, call recording, Architect , Integrations, Analytics, IVR/IVA and knowledgeable on digital channels. * ... Genesys Cloud Monitoring, Nexthink, etc. * Configure and optimize Genesys Architect workflows, queues, and routing strategies. * Troubleshoot and resolve incidents,… more
- UKG (Weston, FL)
- …clarity on the "why," the trade-offs, and the path to value across UKG's HCM/ WFM portfolio. Join UKG Finance and become a vital force in our mission to ... and driver-based planning-to inform strategy, capacity, and capital allocation. * Architect and steward executive dashboards in Power BI and related tooling… more
- Leidos (Gaithersburg, MD)
- …document designs, flows, governance, and operational procedures; effective collaboration with WFM and Quality teams to ensure Connect capabilities function as ... applied to contact centers and AI. - Certifications: AWS Solutions Architect (Associate/Professional), AWS Security Specialty, AWS DevOps Engineer, AWS Data/AI… more
