- Entergy (West Monroe, LA)
- Job Title: Workforce Management Real Time Analyst RTA Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC Job Summary / Purpose: A ... detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This...and the Command Center (Responding to Chats/Emails) Help in real time management task: such as adherence… more
- SCAN (Long Beach, CA)
- …Job The Workforce Management Analyst is responsible for forecasting, scheduling, and real - time monitoring to ensure the Telesales and Sales Support teams are ... to meet service level goals while optimizing labor efficiency. Monitor adherence, manage real - time staffing adjustments, and support time -off planning … more
- Talent Software Services (Providence, RI)
- Real Time Specialist II Job Summary: Talent Software Services is in search of a Real Time Specialist for a contract position in Providence, RI. The ... to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real - time… more
- Hackensack Meridian Health (Neptune City, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- Amazon (TX)
- …serve their customers. We are looking for an exceptional Workforce Management ( WFM ) Real Time Adherence (RTA) Analyst , who is passionate about their ... including weekends, nights, and/or holidays - 3+ years' experience on WFM Real - time Service Level management Preferred Qualifications - Bachelor's degree… more
- DriveTime (Mesa, AZ)
- …**That's Nice, But What's the Job?** In short, as a Workforce Management Specialist ( Real Time Adherence Specialist), you will assist in the company's workforce ... use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for:...accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests… more
- Entergy (Little Rock, AR)
- …adjust schedules that align with forecasted demand and business needs. + Monitor real - time adherence and make necessary adjustments to ensure service level ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our team. This role focuses… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time **Workforce Management Analyst - Call Center** for our **Costa Mesa, CA** office! **_This is an in onsite, ... our Costa Mesa office_** **JOB SUMMARY** The Workforce Management ( WFM ) Analyst responsibilities revolve around conducting research,...+ Test IVR system to detect any issues, monitor real - time adherence and prepare and update various… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- Insight Global (Cascade, MI)
- …and adherence, identifying risks to service levels and recommending adjustments in real time Analyze call volumes, handle times, absenteeism, and occupancy ... Connect experience highly desired Strong understanding of forecasting, scheduling, and real - time management principles Experience using Amazon Connect Advanced… more
- Mastercard (O'Fallon, MO)
- …of appropriate WFM tools by the team. * Responsible for Coaching and Training of the Real Time Analyst team * Responsible for Scheduling the Real ... and the entry and maintenance of schedule exception activity in the WFM platform. * Ensures Real time and Historical Performance accuracy of the supported… more
- Amazon (Tempe, AZ)
- …a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - 1 + years NICE IEX… more
