- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ,** you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst OR a current active Patient Access Center team… more
- Elevance Health (Indianapolis, IN)
- ** WFM Analyst Senior** **Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing ... a dynamic and adaptable workplace. Alternate locations may be considered. The ** WFM Analyst Senior** is responsible for accurately predicts call volumes,… more
- Amazon (Dallas, TX)
- …up fellow team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic qualifications * 5 years of WFM /Business ... Support (MHLS) is currently recruiting for a Senior Workforce Analyst . MHLS is an employee facing group that provides...wide range of problem solving situations, long term to real - time , requiring extensive data collection and analysis… more
- Amazon (Seattle, WA)
- …a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and ... their customers. We are looking for a Workforce Management ( WFM ) Program Manager to lead WFM related...and non-tech teams - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to… more
- Entergy (Little Rock, AR)
- …adjust schedules that align with forecasted demand and business needs. + Monitor real - time adherence and make necessary adjustments to ensure service level ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our team. This role focuses… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- USAA (Chesapeake, VA)
- …impact to performance, metric analysis, business containment, and more. + Experience with NICE/ WFM platform and real time adherence management. + Excellent ... and impactful. **The Opportunity** As a dedicated Workforce Management Analyst (Mid-Level) you will be responsible for contact or...will play an important role in Claims Workforce Management Real Time Monitoring, supporting USAA's P&C Auto… more
- USAA (Colorado Springs, CO)
- …**In addition** , you will play an important role in Claims Workforce Management Real Time Monitoring, supporting USAA's P&C Auto & Property Claims teams as ... Workforce Management experience including a strong proficiency in general staffing concepts, real time operations, forecasting and capacity planning. + Extensive… more
- Amazon (Dallas, TX)
- Description At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm ... KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to...numerical and analytical skills * Demonstrated ability in making real - time effective decisions in uncertain and ambiguous… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM + Dashboard and report presentation **Responsibilities** 1. Work… more
- First National Bank of Omaha (Omaha, NE)
- …the call center + Develops staff schedules and corresponding staffing scenarios based on real time business factors, ie vacation, new client onboarding, etc. + ... business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system...routing to increase service levels + Conducts analysis of real time and previous day volumes required… more
- Point32Health (Canton, MA)
- …Operations to refine call routing, call flow, and IVR strategies. + Adjust real - time workforce plans to ensure maximum resource utilization. + Communicates ... our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing… more
- Amazon (Tempe, AZ)
- …a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - 1 + years NICE IEX… more
- Camping World (Englewood, CO)
- …administration and communicates to Operations and contact center employees + Ensure that WFM team monitors real - time intra-day management processes within ... daily operations of contact center, managing workforce planning and real - time monitoring of multiple skill groups, and...trends to provide a balanced work force; works with WFM Analyst to ensure accurate call volume… more