- CoreCivic (Brentwood, TN)
- …and a responsibility to better the public good. CoreCivic is currently seeking a ** Workforce Management ( WFM ) Analyst ** located at our corporate ... that is dedicated to making an impact for the people and communities we serve. The Workforce Management ( WFM ) Analyst is a subject matter expert of the … more
- Arizona Public Service (Phoenix, AZ)
- …for Tomorrow, Empower Each Other and Succeed Together. Summary The Workforce Management ( WFM ) Real-Time Analyst (RTA) is responsible for monitoring the ... WFM Real Time Analyst Apply now...and reports on drivers surrounding schedule adherence, scheduling and workforce management functions including operational situations which… more
- Elevance Health (Tucson, AZ)
- …check, or ask you for payment as part of consideration for employment. ** WFM Analyst ** + Job Family: RDA > Talent Insights/ Workforce Mgmt + Type: Full time + ... 2024 + Reference: JR112170 **Location:** + OH, MASON + AZ, TUCSON **Description** ** WFM Analyst ** **Location:** Mason, OH, Tucson, AZ; This position will work… more
- UGI Corporation (NC)
- CES Workforce Management Analyst Location: NC, US Company: AmeriGas Propane, Inc. Remote Options: When you work for AmeriGas, you become a part of something ... manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build...meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities -… more
- Paylocity (Schaumburg, IL)
- …Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's contact centers. The position ... years of contact center experience analytics or workforce management . + Experience with standard WFM tools such as Verinit, IEX, Avaya etc. + Understanding… more
- Amgen (Tampa, FL)
- …best work alongside other innovative, driven professionals in this meaningful role. **Business/ Workforce Management Sr. Associate Analyst ** **LIVE** **What ... Overview:** Under the general direction of the Hub Manager, BUS/ WFM Analyst is responsible for HUB reporting...Master's degree OR Bachelor's degree and 2 years of Workforce Management experience OR Associate's degree and… more
- AssistRx (Overland Park, KS)
- …other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, ... dashboards, reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and… more
- The Coca-Cola Company (Atlanta, GA)
- …forecasting, headcount planning, and project support for the Customer Contact Center. The Sr Workforce Analyst supports the WFM team as an administrator of ... team. In addition to their primary deliverables, the Sr Workforce Analyst ensures the team's deliverables are...contact center forecasts (short and long term) + Maintain Workforce Management system (Genesys) with accurate call… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department: Business Operations Location: Henderson, NV START YOUR APPLICATION ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary...skills required. Preferred Qualifications + Previous experience with Alvaria WFM Suite of products and services. + Proficiency of… more
- Pearson (Hoboken, NJ)
- The Workforce Management Analyst will...Pearson Customer Service & Support in conjunction with the Workforce Management ( WFM ) team and ... Leadership on a regular cadence. Work directly with Pearson business intelligence and WFM teams to continually update BPO capacity needs for each LOB based on… more
- Amazon (Bellevue, WA)
- …organization to deliver for the customer. Key job responsibilities Key Responsibilities for Workforce Management Analyst : Delivers weekly assessment of the ... ensure business success and is seeking an experienced Senior Workforce Analyst . In this role, you will...within AWS. You will leverage your analytical mindset and workforce management experience to create actionable and… more
- Saint-Gobain (Malvern, PA)
- …I **Position Description** **Job Summary** This role is a key position for the Workforce Management ( WFM ) team providing analysis, technical expertise and ... support of the Saint-Gobain WFM solution for more than 15,000 US and Canadian...as Payroll Operations, Human Resources (HR), Operations, Human Capital Management (HCM), Finance & Accounting, Legal, etc. in the… more
- Otis Elevator Company (Tallahassee, FL)
- …Home Offices Remote Location, Remote City, FL, 33408 USA **Job Title:** Senior System Analyst - Workforce Management & Total Rewards **Role Overview** **:** ... according to the desired requirements and specifications + Managing maintenance/configuration/break/fix of Workforce Management ( WFM ) Tool + Assisting with… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized ... current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +...agreements. + Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time… more
- Chick-fil-A (Atlanta, GA)
- …difficult conversations Preferred Qualifications + Real time contact center experience + Workforce Management experience + Intermediate knowledge of call center ... is headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling,… more
- Providence (Beaverton, OR)
- …Call Center Analyst , Workforce Management who will:** + Serve as Workforce Management Analyst in a Contact Center environment + Lead all ... Workforce Management ( WFM ) tasks within the Providence Health Plan Contact Center + Serve as a key player in our ability to maintain a high level of customer… more
- ZF (Northville, MI)
- …testing, analyzing, and maintaining the UKG system with specific responsibility for Workforce Management ( WFM ) and Workforce Central ... IT HR Business Analyst Country/Region: US Location: Northville, MI, US Req...UKG, creating and maintaining interfaces, testing, analyzing, and supporting WFM and WFC. This would include the research, design,… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... suggestions to continually improve process and protocols related to workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...suggestions to continually improve process and protocols related to workforce management for the Clinical Government Services… more
- LinkedIn (Omaha, NE)
- …passion and purpose. Join us in changing the way the world works. LinkedIn's Workforce Management team is looking for a Senior Planning & Resource Optimization ... create economic opportunity for every member of the global workforce . Our products help people make powerful connections, discover... Analyst to enhance our member and customer experience. This… more
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