- Amazon (Austin, TX)
- …impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of ... outage situations, including coordinating cross-functional teams and communicating with senior leadership and stakeholders. - Conduct post- incident actions… more
- SitusAMC (Austin, TX)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more