- Mass Markets (IA)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems ... issues when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and...customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and… more
- Sunrun (Des Moines, IA)
- …customer experience metrics within our Affiliate network and lead escalation resolution strategies. This includes supporting the Account Staff in resolving conflicts ... legal and compliance teams when necessary, to ensure timely resolutions.** + **Facilitate research and investigation into Sales ROE (Rules of Engagement) claims ,… more
- Cardinal Health (Des Moines, IA)
- …specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized ... based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client...agreed upon by the client + As needed conduct research associated with issues regarding the payer, physician's office,… more