- Russell Tobin & Associates (San Diego, CA)
- What are we looking for in our Help Desk Customer Service ? Russell Tobin's client, a cloud-based, AI-driven software company is hiring a Help Desk ... a positive customer experience. Log cases on the IT Service Desk and maintaining details of software...Client platform by providing necessary advice and/or walk-through. Identify self- service documentation gaps. You will provide support … more
- Hired by Matrix (Alpharetta, GA)
- …build your career by joining a global financial institution If so, our client is hiring a Service Desk Agent!What You'll Do: The Service Desk Agent is ... of contact for the users who call the IT Service Desk . While providing the highest level...resolution, and recovery for hardware/software problems. Demonstrate strong customer service skills to provide phone support including:… more
- Fidelity TalentSource LLC (Westlake, TX)
- …degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting ... at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity's...Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of… more
- Abbtech Professional Resources (Washington, DC)
- …technology for the District Maintain service level agreements related to Desk Side support Service /Incident requests Work with other technical ... problem recognition, research, isolation, resolution, and follow-up steps. Supervises help desk operation and is a focal...Experience using an endpoint management tool to provide remote support | Required | 3 Strong Customer Service… more
- Capgemini Government Solutions (Mclean, VA)
- …to join our team in McLean, VA to support our government clients. The Help Desk Specialist is a multifaceted role that will be responsible for reviewing, ... responding to, and resolving IT support and service requests submitted via email, self- service , walk-in, instant message, or phone at first contact with the… more
- Dexian - DISYS (Washington, DC)
- …Steer development on software applicationsJob DescriptionSeeking a candidate to join our team providing Help Desk support for our US Navy client located in ... dutiesWorking with a custom applicationGood communication skills, good customer service skillsThis person does system administration and account administration-troubleshooting… more
- Metasys Technologies, Inc. (Birmingham, AL)
- …of all necessary web based tools as it applies to the position (ie ProActa, Help desk call tracking applications , etc.) - Able to demonstrate willingness to ... Role: Delivery Ops - Associate I Help DeskLocation: Birmingham, Client, USA 35242Duration: 12+ MonthsShift...resolve or escalate to the appropriate resource within allowed- Service Level Agreement parameters - Ability to use remote… more
- Computer World Services (CWS)Corporation (Kearneysville, WV)
- Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis ... users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and services. Key… more
- SNI Technology (Grand Junction, CO)
- Title: Service Desk Tech L2 Location: Colorado - Grand Junction, Durango area Pay Rate: $24 to $26.50 per hour JOB SUMMARY: The Service Desk Technician - ... well as require that the individual give in-person, hands-on help at the desktop level and onsite support... help at the desktop level and onsite support throughout the organization. QUALIFICATIONS: To perform this job… more
- Advanced Call Center Technologies, LLC. (Bristol, TN)
- …Technical Skills, topline familiarity with Microsoft Office Suite and Customer Service Responsibilities First responder to incoming client calls to ACT Helpdesk ... daily coordination, routing, and resolution of ticket queues and call coordination Support the Helpdesk Manager in developing measures to improve proactive client… more
- eXcell (Tuskegee, AL)
- …Provide personal support services Build rapport and obtain problem details from help desk customers Take incoming requests for help from end ... Technician who will join our client's team onsite to support with customer service , problem solve computer...established guidelines Record, track, and write notes for the help desk problem-solving process, including decision outcomes,… more
- Percepta (Melbourne, FL)
- …The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support . ... Support Services TechnicianAt Percepta, we bring first-class service across each market we support . As...field.CompTIA A preferredCompTIA Network preferredMinimum of 4 years of Help Desk or Desktop hardware and software… more
- Wilmington Savings Fund Society (Wilmington, DE)
- …Vault Cash resale. The TCM Support Specialist will be part of the ATM Help Desk team, a unit responsible for providing customer support via telephone, ... our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers...issues as required.Ensure all calls made to the ATM Help Desk are properly documented and followed… more
- Dexian - DISYS (Johnston, IA)
- …that are escalated to this onsite resource via a ticket from Level 1 Support ( Service Desk ) Through the ticketing system the resource responds ... Management via Client Service reviews and health assessments.Provides desk -side assistance in resolving technology support issues via ticketsTroubleshoot… more
- CMJobPoster (Pasco, WA)
- …for the typical desk side support technician. You will be directed by Help Desk , Service Desk , or script using standard methods, techniques, and ... resolve product support issues that could not be addressed by service desk . Your assignments will range in complexity from troubleshooting and repair, to… more
- Capgemini Government Solutions (New York, NY)
- …as a Service , McAfee, eMASS, Centrify* Cloud Governance: Turbot* DevOps/Configuration Management/ Help Desk : Ansible, Service Desk , ScienceLogic, ... processes for Splunk. Develop a set of best practices and architecture patterns. Help maintain regulatory compliance of the Splunk infrastructure. Help monitor… more
- Adams and Associates, Inc. (Glenmont, NY)
- …o Track, respond to, resolve and document solutions to customer requests and issues using help desk software o Actively communicate with end users on the status ... Manager is responsible for providing Tiers 1 and 2 support towards the operations and maintenance of the computer,...of issues that they have input into the help desk system o Provide technical assistance… more
- Flex-N-Gate Corporation (Detroit, MI)
- …regulations, policies, work procedures and instructions. Record, track and document - help desk requests, problem-solving process, including all successful and ... This includes receiving, prioritising, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics… more
- Abbtech Professional Resources (PR)
- …and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop ... and desktops for new end-users. You will also provide support for the deskside incident management process and routine...experience with other common software and hardware Excellent customer service skills Other Requirements: Must be able to pass… more
- Hired by Matrix (Bowling Green, NY)
- …go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.Hired by Matrix has provided talent solutions ... to enhance organizations' team capacities for over three decades. As a full- service search firm, we partner with companies across industries, including Financial… more
