- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech Control to assist ... integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech Control to spearhead the… more
- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead /CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change Advisory ... supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead /CAB Manager will primarily work within a secure DoD IT environment. The… more
- Distributed Solutions Inc. (Reston, VA)
- …team members and clients understand issues, opportunities, and proposed solutions. The Helpdesk Lead is responsible for providing professional and efficient ... with polygraph + 2+ years prior of documented work experience as Helpdesk Lead . + Understanding of Ticketing systems. + Experience with logic structures. +… more
- Danaher Corporation (Torrance, CA)
- …and reviews the work of assigned staff performing a variety of work activities within helpdesk + Lead Helpdesk team to troubleshoot and resolve Level 1 ... dynamic IT team environment? We are currently seeking a IT Service Desk Lead /Supervisor who will supervise the day-to-day operations of the IT service desk technical… more
- V2X (Washington, DC)
- …the Navy IPO Access Control Specialist/Receptionist during their absence. + Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. ... Track helpdesk issues via Navy IPO SharePoint portal. + Navy IPO Voice over Internet Protocol (VoIP) Technician: + Manage the day-to-day operations of the NIPO VoIP system while ensuring compliance with DoD and DoN policies and procedures. Exhibit strong… more
- Hyundai Autoever America (Savannah, GA)
- …environment. Analyzes, resolves and reports/escalates helpdesk related issues to the Helpdesk Team Lead and then to the Manager, Customer Support, as ... Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable...and update incident history via Service Now, or other Helpdesk applications, as assigned. * Backup/Restore user profiles and… more
- MyFlorida (Tallahassee, FL)
- …to determine and apply the best solution for the situation. + Consult with the Helpdesk Team Lead to assist with complex or unfamiliar issues. + Record computer ... and local government agencies. The Division serves as the lead agency for the State Emergency Response Team (SERT),...issues and resolutions in the Helpdesk ticketing system. + Install and configure computer hardware,… more
- Genesee Community College (Batavia, NY)
- …student services. Assist with the hiring, supervision, and training of a student-run HelpDesk . Lead in-house computer training classes to faculty and staff, as ... or Apple Certified IT Professional certifications are highly desirable. Team Lead or supervisory experience is preferred. Experience with student information systems… more
- Chenega Corporation (Stafford, VA)
- **Req ID:** 32552 **Summary** ** Helpdesk Specialist, Mid** **Stafford, VA / Remote** Are you ready to enhance your skills and build your career in a rapidly evolving ... technology capabilities, to ensure functional optimization in their business. The ** Helpdesk Specialist, Mid** provides superior customer service and acts as the… more
- Holtec International (Camden, NJ)
- HSI Helpdesk Manager Description: HSI is excited about our continued growth and are seeking Helpdesk Manager who will play a key role in leading our technical ... excellent customer service and resolve all technical issues. The Helpdesk Manager should have a strong technical background and...include, but are not limited to the following: + Lead staff on analyzing and resolving client problems including… more
- Chenega Corporation (Fort Belvoir, VA)
- Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 ... the request cannot be resolved, escalate the ticket to the appropriate Task Lead . Coordinate with other Desktop Support teams for support with any baseline… more
- Lockheed Martin (Schriever AFB, CO)
- …security policies \- All other tasks as assigned by the IT site lead or IT manager Secondary Responsibilities \- Create, deploy, and maintain Linux desktop ... and notebook images \- Create, deploy, and maintain Linux desktop and notebook distribution packages for software applications \- Ensure Linux desktop and notebook computers are configured to comply with all appropriate security policies \- Assist the help… more
- Meta (New York, NY)
- …delivery models, site search, and as applicable to the analytics data layer 6. Lead IT Helpdesk taxonomy committee & generate taxonomy changes 7. Provide ... management. This role will be expected to advise and lead the planning and design / build of taxonomies,...and content indexing, tagging, and management for Meta's IT Helpdesk content. Responsibilities include the creation of taxonomic models,… more
- CBTS Technology Solutions LLC (OH)
- …stack physical hardware + Respond to support requests and escalations from the Helpdesk via tickets + Lead projects **Education:** Bachelor's degree in computer ... user requests/incidents, troubleshoot server issues, monitor ongoing systems performance, and lead projects. To ensure success, you should have extensive UNIX… more
- City of New York (New York, NY)
- …Automation, etc. Overseeing the IT Division and managing Network Services, Applications Services, Helpdesk and Cyber Security Units. Lead a team of over 35 ... environment. Responsibilities include oversight of Network Services, Applications Services, Helpdesk and Cyber Security Units for the management of hardware… more
- ManTech (Hurlburt Field, FL)
- …implement appropriate processes for data protection, disaster recovery, and failover procedures. Lead desktop and helpdesk support efforts, ensuring all desktop ... applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. + Responsible for capacity, storage planning, and database performance, and monitoring and managing all installed systems and infrastructure.… more
- Red River (Arlington, VA)
- **Job Summary:** The Primary Technical Control Facility Lead is a pivotal role responsible for managing and operating cryptographic facilities and ensuring the ... equipment, including switches, encryption devices, network operation consoles, and circuits. The Lead will have a proven track record of supervising tech control… more
- EXOS (New York, NY)
- Job Summary: Responsibilities: We're seeking a Performance Site Lead to join our team! As our new Performance Site Lead , you will: + Manage daily operation ... delivery + Primary point of contact for site level staff for internal helpdesk issues with product/programs + Escalate site level internal helpdesk issues… more
- CAE USA INC (Orlando, FL)
- …and fill gaps. + Ability to help in limiting over taxing of the helpdesk workflows. + Possess the ability to apply principles of logical or scientific thinking ... of the client's issues and solve them expeditiously. + Able to identify trends in helpdesk calls to identify core problems and client trends. + Due to US Government… more
- Research Foundation CUNY (New York, NY)
- …but not limited to: configuration, user access, content maintenance, helpdesk support and reporting. This position requires strong management, troubleshooting ... to understand program goals and needs. Other Duties + Lead the ongoing operation, maintenance and administration of the...Update Learn Upon user and admin guides, as needed Helpdesk + Support team members, learners and instructors with… more