- The Hartford (Charlotte, NC)
- …efficiency; Makes recommendations for design changes for improved reliability + Working with Incident / Problem manager and help drive blameless RCA, ... using cutting-edge technologies and Experience in enabling next-gen alerting, problem -solving, and self-healing solutions for IT assets Qualifications and Skillset:… more
- WSP USA (New York, NY)
- …reporting to the IT Service Manager . **Position Summary** The Major Incident & Problem Management Senior Specialist coordinates the operational response to ... MAJOR INCIDENT & PROBLEM MANAGEMENT SENIOR SPECIALIST, AMERICAS **About Us** WSP is a global leader in engineering and professional services. We pride ourselves… more
- Amazon (Austin, TX)
- …applicable to current process. - Lead reviews of Incident calls to ensure every Incident Manager is consistently raising the bar. - Work with the team to ... and reviews to identify areas for improvement to the Incident and Problem Management process. - Prepare...reviews - Conduct 1 on 1 meetings with each Incident Manager that reports to you. -… more
- CUNY (New York, NY)
- ServiceNow Incident Manager (IT Senior Associate 1) - Provisional **GENERAL DUTIES** IT Senior Associates perform highly complex professional work in ... campuses. Reporting to the Director of Application Lifecycle Management, the ServiceNow Incident Manager will be responsible for overseeing the efficient… more
- Fiserv (Marietta, GA)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Incident Manager **About the Team:** Meet Clover, the leading cloud-based integrated ... change management, mean time to restore, and incident reduction objectives. The Incident and Event Manager will work closely with senior leadership and… more
- Amazon (Austin, TX)
- Description We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure Platform Management team. You will play a crucial ... role in driving the strategy, development, and implementation of Incident , Request, and Change Management solutions within our ServiceNow platform. Collaborating… more
- Sinch (Chicago, IL)
- The role of Manager , NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within ... the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment through to resolution and post- incident review.… more
- UMB Bank (Kansas City, MO)
- …are present, usable and, understood within the organization. As the **Cybersecurity Incident Response Program Manager ,** you will play a critical role ... spend your time:_** + Provide leadership and manage the Information Security Incident Response Program, including Policy and Incident Response Plan maintenance,… more
- GRAIL (Menlo Park, CA)
- …visit www.grail.com . GRAIL is seeking an experienced and proactive Senior Security Incident Manager to spearhead the development and implementation of our ... global incident framework. In this critical role, you will be...summary of the business impact and duration to the Problem Management team + Perform other duties and projects… more
- TEKsystems (Phoenix, AZ)
- Description: PNC is looking to add an Incident Manager to their team for the Midnight - 23:00 ET - 07:30 ET Mon-Fri EST Hours (11 PM - 7:30 AM EST) This team is ... team Open bridge line, until remediation is complete Document incident management process Take notes/ keep records for outages...* Strong verbal and written skills * Multitasker * Problem solver * Time management * Comfortable in large… more
- JPMorgan Chase (Tampa, FL)
- …The global team works to a follow-Sun Model, which includes weekends. As an Incident Manager in the Payments organizations, you will be empowered to lead, ... as such the role is part of a global incident management team that supports 24/7, 365-day global activity....able to make decisions, especially under pressure. + Effective problem -solving skills to quickly resolve potential conflicts and achieve… more
- Blue Rose Consulting Group, Inc. (Ashburn, VA)
- Blue Rose is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is ... such as: + IBM Netcool Omnibus, AppDynamics, HP Operations Manager + 3 years of experience with working with...3 years exposure to Service Management/ITIL framework and concepts ( incident , problem , change management, RCA) + 2+… more
- NCR VOYIX (Atlanta, GA)
- …+ Ensure the closure of all incident records + Participate in incident reviews ( Problem Management) + Establish continuous process improvement cycles where ... all major incidents + Responsible for the effective implementation of the Incident Management process and carries out the respective reporting procedure + Provide… more
- CVS Health (Harrisburg, PA)
- …to make health care more personal, convenient and affordable. Position Summary The Manager , Incident Management, is responsible for leading the Incident ... teams to facilitate rapid issue resolution and risk mitigation. By guiding the Incident Management team, the manager ensures effective communication with all… more
- Insight Global (Chantilly, VA)
- … Management team -Review and provide information on major incidents and trends to Problem manager for consideration as problem candidates -Provides advice ... Job Description -Monitor and enforce compliance of Incident Management Policy -Monitor and clean-up orphaned tickets...Incident and Change management processes -Knowledge of customers Problem Management process null We are a company committed… more
- Robert Half Technology (Philadelphia, PA)
- Description Position Overview: As an Incident Manager , you will be an integral part of our Production Support team, responsible for efficiently managing ... experience in the tech industry or relevant work experience in Customer Service, Incident , and Problem Management functions. Skills and Attributes: + Strong… more
- University of Miami (Miami, FL)
- …System, "UHealth", IT Department has an exciting opportunity for a Cybersecurity Incident Response Leader. The Cybersecurity Incident Response Leader will lead ... efforts. This individual will be responsible for developing and implementing incident response strategies, managing a team of cybersecurity professionals, and… more
- State of Colorado (Golden, CO)
- Statewide Traffic Incident Management Program Coordinator Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4516680) Apply Statewide Traffic ... Incident Management Program Coordinator Salary $91,272.00 - $104,940.00 Annually...partners. This position also serves as the Statewide Contract Manager for Safety Patrol and the Towing and Recovery… more
- City National Bank (Los Angeles, CA)
- **LEAD INCIDENT MGMT** **WHAT IS THE OPPORTUNITY?** The Incident Management Lead is a People Manager position who will have Incident Management Analyst ... across the enterprise to maintain and execute City National Banks Incident Management process. This includes commanding major incidents, escalating to appropriate… more
- Dell Technologies (Round Rock, TX)
- …and business-critical environments. You will be responsible for critical incident management with cross-functional teams, delivering timely solutions with ... ensuring optimal service levels * Communicate within functional teams to provide problem resolution updates * Utilize internal resources and teammates to investigate… more