- IQVIA (Northborough, MA)
- …in the real world. We are excited to announce that currently we are looking for a Call Center Quality Analyst , to join our team of over 10,000 ... Client performance expectations and provide quality reporting. ** Call Center Quality Analyst...program experience preferred (2+ years) + Quality Assurance experience (2+ years) in a Call … more
- Bank of America (Chandler, AZ)
- Consumer AML Operations Control Analyst - KYC Call Center Chandler, Arizona **Job Description:** **ABOUT US:** At Bank of America, we are guided by a common ... building and maintaining business relationships. This position is a call center role. **Responsibilities:** + Delivers and...+ Collaboration + Decision Making + Problem Solving + Quality Assurance + Innovative Thinking + Prioritization… more
- University of Pennsylvania (Philadelphia, PA)
- …wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) Job ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Profile Title Research Coordinator Job Description Summary The Quality Assurance Analysis will work within the… more
- AON (Alpharetta, GA)
- Quality Assurance -Sr. Analyst As part of...will be tested on site for proficiency. + Knowledge of Call Center , related Quality and related ... to this job at any time. #LI-DD1 #LI-HYBRID 2533073 Quality Assurance -Sr. Analyst As part...be tested on site for proficiency. + Knowledge of Call Center , related Quality and… more
- WSP USA (Louisville, KY)
- This Opportunity WSP is currently initiating a search for a **Full-Time** ** Quality Assurance Analyst .** This position will be based out of **Louisville, ... Service Representatives (CSRs) for both inbound and outbound calls. + Image review quality assurance . + Participates in calibration exercises. + Participates in… more
- Insight Global (Catonsville, MD)
- …of their IT systems as they are under new ownership. They are in need of a Quality Assurance Analyst to report into the Program Manager and assess the ... person to implement these policies and procedures in their call center environment. Their goal is to...Skills and Requirements 3+ years of experience as a Quality Assurance Analyst Risk management… more
- Banco Popular Puerto Rico (PR)
- Date: May 21, 2024 Location: Hybrid, PR Company: Popular Workplace Type: Testing/ Quality Assurance Analyst AtPopular,we offer a wide variety of services and ... quality expectations. Candidate must be capable of performing QA process for custom developed and packaged software products.... quality software development skills and knowledge about call center programs such as: Amazon Connect,… more
- ThermoFisher Scientific (Asheville, NC)
- …that Thermo Fisher's customer satisfaction objectives are met or exceeded. + Conduct quality assessment of Call Center Representatives through active ... career with us. **Location:** Biltmore Park, Asheville NC The Quality Analyst will provide high level of...efficiencies and achieve superior customer service. + Develop uniform Quality Assurance Program to ensure consistent performance… more
- Insight Global (Philadelphia, PA)
- …. Skills and Requirements - 5-7 years experience as Business Analyst - Experience with Quality Assurance Testing ... the health insurance space is actively hiring a Business Analyst with a focus in QA Testing...of the testing activities needed to ensure their external call center application are properly documented. Daily… more
- FirstBank (Lakewood, CO)
- …federal and state regulations, as well as internal policies and procedures. The Senior Analyst of Quality Assurance and Professional Practices is responsible ... with positions all across the company, from Teller and Call Center to Technology and Lending. Apply...for developing, implementing and managing a comprehensive Quality Assurance and Improvement Program (QAIP) through… more
- Pearl Interactive Network (Washington, DC)
- …Future Opportunities.** The **Data Analyst - Tableau SME** is responsible for analyzing call center data (DRIL and VOICE). Display searchable call data ... Duties:** + Identify and analyze calls to the ECCO Call Center + Develop and produce summary...email mailboxes to identify new reporting opportunities. + Provide quality assurance for the development, implementation, and… more
- AbbVie (Barceloneta, PR)
- … system + Provides effective quality controls to the referral management, call center and fulfillment operations + Monitors compliance with all AbbVie and ... Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Job Description The QA Analyst position supports the activities and initiatives of the … more
- Randstad US (West Des Moines, IA)
- …with such systems. Doesn't need to have an industry specific background. Skills + Quality Assurance + Call Monitoring Qualifications + Years of experience: ... call monitoring analyst . + west des...for review. Qualifications: Attention to detail is the key quality to have, above QA experience. Will...a call over to a structured format. Call center experience usually gives people a… more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …utilizing a dedicated tool to enhance global visibility. The role of a Quality Analyst - Global Ship Hold Center (GSHC) is overseeing and maintaining the ... and will work closely with the following groups: + Quality Assurance /Regulatory Affairs ( QA /RA): Ensures...United States (US) || Pennsylvania (US-PA) || Center Valley || Quality & Regulatory Affairs ( QA… more
- Houston Methodist (Houston, TX)
- …requirements. Analysis includes but is not limited to financial analysis, quality assurance , organizational development, testing, training, and documentation ... At Houston Methodist, the Business Analyst is responsible for facilitating within the organization,...accurate, relevant and timely. + Performs required testing and quality assurance to ensure solutions delivered are… more
- HCA Healthcare (Earth City, MO)
- …+ Robust analytical, Big Query, and Microsoft Excel skills. + Understanding of call center environments required. + Knowledge of relational database structure ... **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and...or further leveraging these processes.** + **Participates in the QA of products/solutions to ensure features and functions have… more
- Olympus Corporation of the Americas (Center Valley, PA)
- … Assurance /Regulatory Affairs and Service Delivery; Continuous Improvement, Quality , Technical Engineering, Field Service, Technical Assistance Center , Field ... **True to Life.** **Job Description** The role of a Quality Analyst is overseeing and maintaining the...Reliance. 6) Ensuring field service and the Technical Assistance Center ( call center ) compliance and… more
- Vanderbilt University Medical Center (Nashville, TN)
- …testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes. * Product ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care,… more
- Broadlawns Medical Center (Des Moines, IA)
- … quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance , the highest achievable status for a medical delivery model. We ... The Broadlawns Medical Center campus includes an acute care hospital, primary... ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We… more