- Abbtech Professional Resources (Washington, DC)
- …| Required | 5 Microsoft Certifications: MCP | Desired Experience managing service requests for IT support in ServiceNow or a similar ITSM platform | Required | ... help desk operation and is a focal point for customer concerns. Provides support to end users...Service Skills | Required | 3 Experience providing administrative support in an IT environment | Required… more
- Capgemini Government Solutions (Mclean, VA)
- …call in the ServiceNow system. The call will then be raised to a tenured IT Support Specialist or a domain authority. Receives, documents, assigns, refers ... to join our team in McLean, VA to support our government clients. The Help Desk Specialist...will be responsible for reviewing, responding to, and resolving IT support and service requests submitted via… more
- DRB Group (Rockville, MD)
- JOB PURPOSE:Provides operational support for end users of Business Applications relating to Sales and Customer Relationship Management. Ensure effectiveness ... Sales (S-1440, Microsoft CRM, DocuSign and Cloud-based Telephony)Consistently provide support , reinforcement, and training in systematic procedures and regional… more
- Office of Justice Programs (Washington, DC)
- …for problem resolution or direct inquiries. Responsibilities Develop policies and guidelines for customer support services. Represent the customer support ... level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Leads quick-response teams in responding to … more
- Library of Congress (Washington, DC)
- …technical expert, exercises broad latitude in developing policies and guidelines for customer support services. Manages special projects that have a significant ... impact on the delivery of customer support services, such as infrastructure or...contractor procedures for the analysis, design, development, test, and support of IT systems. Participates in the… more
- US Agency for Global Media (Washington, DC)
- …and delivery of customer services throughout the agency. Contribute to strategic IT planning, aligning service desk goals with the overall IT and ... the following: Improving service desk operations including service delivery and customer service; Managing IT projects, including planning, execution, schedule,… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Job Description:** Job Description Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise ... agencies operate. At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is safe and tomorrow is… more
- AITHERAS, LLC (Fort Belvoir, VA)
- Job Title: Customer Support IT Specialist Company: AITHERAS LLC Location: Fort Belvoir, VA Compensation: Commensurate with experience Clearance Required: ... Secret Aitheras LLC requires a Customer Support IT Specialist to provide technical support and solutions to government application problems,… more
- V2X (Washington, DC)
- …+ What You'll Do: + We have an opportunity for an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. You will perform ... to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness....Perform the duties of the Navy IPO Access Control Specialist /Receptionist during their absence. + Respond to IT… more
- Koniag Government Services (Arlington, VA)
- …**PacArtic, LLC,** a Koniag Government Services company **,** is seeking a ServiceNow Support Specialist Senior-Level IT Subject Matter Specialist ... hardware specifications. **Work Experience, Knowledge, Skills & Abilities:** The ServiceNow Support Specialist /Senior-Level IT Subject Matter Specialist… more
- ManTech (Arlington, VA)
- …growth and advancement. Currently, ManTech is seeking a motivated, career and customer -oriented IT Support Training Specialist to join our team based out ... of Arlington, VA. The IT Support Training Specialist must...to develop and revise training materials. + Provide direct customer support through class portal, email, and… more
- EMCOR Group (Ashburn, VA)
- **Description** **Job Title: IT Support Specialist (On-Site)** **Location: Ashburn, VA 20147** **Reports to: IT Manager** **FLSA Status: Full-Time / ... hospitals, sports stadiums, convention centers, hotels, and research laboratories. **SUMMARY:** The IT Support Specialist assists the company in meeting… more
- Indigo IT, LLC (Washington, DC)
- … Support Specialist is responsible for providing deskside and dispatch IT support services at EPA locations. Job duties include, coordinating with the ... Sr Desktop Support Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company.… more
- SAIC (Washington, DC)
- **Description** IT Support Specialist -...side engineers. + Ability to act independently in a customer environment, as well as the ability to engage ... experience providing desk side support , acting as IT Support Specialist specializing in...Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work… more
- Indigo IT, LLC (Washington, DC)
- Desktop Support Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We ... the field - come join us today! The Desktop Support Specialist will provide support ...support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving… more
- Office of Administration (Washington, DC)
- …of the President (EOP). This position is 100% onsite. Responsibilities As a IT SPECIALIST (SYSADMIN) (OPEN CONTINUOUS), GS-2210-13, your typical work assignments ... service restoration actions. Utilizes ITIL best practices for the support and management of IT Service Management....below in order to meet the basic requirement for IT SPECIALIST (SYSADMIN) (OPEN CONTINUOUS), 2210. Experience… more
- Office of the Secretary of Transportation (Washington, DC)
- …status will not be updated UNLESS referred. Responsibilities As an IT Specialist , you will: GS-12 Duties: Support DOT management and others on matters ... will use Direct Hire Authority to fill Information Technology ( IT ) Specialist Information Security (INFOSEC) positions. This...equivalent to the GS-11 it must include: Experience providing IT support in the development, implementation and… more
- CACI International (Washington, DC)
- IT Data Specialist - eDiscovery IT...Get to Do: + Work in the District's Litigation Support Unit, modifying and manipulating files for use with COTS ... products and litigation support applications such as NUIX, LAW, Eclipse, Everlaw, Relativity,...interested to hear more! More About the Role: The IT Data Specialist works as a part… more
- Office of the Secretary of Transportation (Washington, DC)
- …anticipated, applicant status will not be updated UNLESS referred. Responsibilities As an IT Specialist , you will: Provide program advice to senior DOT ... Summary DOT/OST will use Direct Hire Authority to fill Information Technology ( IT ) Specialist Information Security (INFOSEC) positions. This vacancy is a… more
- Office of the Secretary of Health and Human Services (Washington, DC)
- …service performing three (3) of the following: Planning, coordinating, and/or delivering of customer support IT equipment and services to include supporting ... WHAT YOU'LL BE DOING DAY TO DAY As an IT Specialist (CustSPT/INFOSEC), you will use your...helpdesk, installation, training, configuration, troubleshooting, and technical guidance to support customer IT ; Assisting with… more