- The Hartford (Hoover, AL)
- …Our customer-centric approach guides all our actions. We place the customer at the center of everything we do. Our team fosters open communication and thrives in a ... to 15% shift differential for weekend hours and Spanish-English Bilingual skillset, post certification. + Remote-Work Home + Monday...thrive in a fast-paced environment including up to 20-25 inbound calls per day. + You must obtain and… more
- CVS Health (Montgomery, AL)
- …as flawless execution of inbound /outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of ... personal, convenient and affordable. **Position Summary** As a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and… more
- Conviva (Montgomery, AL)
- …Spanish (speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + ... part of our caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or… more
- Mass Markets (AL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... outlook to work each day. Essential Duties + Handle inbound and outbound contacts in a courteous, timely, and...a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call… more
- HomeSafe Alliance (Huntsville, AL)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...delivery. + Be the "first face" of HomeSafe via inbound calls/chat/email from customers, internal colleagues, and external partners.… more
- HomeSafe Alliance (Huntsville, AL)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Contact Center Supervisor **_HomeSafe Alliance_** is the single global...establishing relationships with assigned staff. + Daily monitoring of inbound calls/chats/emails from customers via dashboards. + Leads by… more