- Abbott Laboratories (Alameda, CA)
- …female executives, and scientists Role Description Lead global Customer Service operations across internal and BPO models to ensure consistent, high-quality support. ... teams to optimize delivery, build capabilities and embed digital and data- driven service models. Advance global service maturity and alignment with enterprise… more
- Menlo Ventures (San Francisco, CA)
- A dynamic technology company is hiring a Customer Success - AI Agent Engineer in San Francisco or New York. This hybrid role involves designing customer success ... processes, training AI agents, and automating workflows to enhance customer experience....Candidates should have experience in support engineering, familiarity with AI systems, and strong communication skills. The compensation ranges… more
- Menlo Ventures (San Francisco, CA)
- …and market. Come help us bring modern software to modern science. ROLE OVERVIEW As the CX Operations Manager at Benchling, you'll report to the Leader of CX ... with external vendors and internal Business Technology teams to prioritize CX requirements alongside other departmental initiatives. Drive AI ‑powered automation… more
- DeWinter Group (San Francisco, CA)
- …structure, and quality of customer-facing content that powers self-service, automation, and AI - driven support experiences. As a CTR Content Strategist, you will ... is structured and tagged to support chatbot, automation, and future AI - driven experiences. Contribute to repeatable systems: Document process improvements,… more
- Monograph (San Francisco, CA)
- …to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from ... agents across two hubs in AMER. As the senior CX leader in-region, you will set the vision, define...developing managers and senior ICs into a consistently high-performing, values- driven organization. This role might be required to travel… more
- Gusto (San Francisco, CA)
- …lead, and how systems learn over time. Bridge software and service: Partner with CX and Operations to design a human + AI service model where AI is the ... play to connect the digital experience, support, sales and operations teams while maintaining the warmth and clarity customers...CX and Ops as co‑designers, not downstream recipients. AI as design material: You've designed AI ‑assisted… more
- Gusto (San Francisco, CA)
- …team as a Senior Product Manager and lead the strategy and execution for AI - driven experiences that make customer support faster, more personalized, and more ... AI integration. Collaborate: Work closely with design, engineering, data, and operations teams to develop and implement AI /ML‑powered tools that improve… more
- Laurel Inc. (San Francisco, CA)
- Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and ... firms to increase profitability, improve client delivery, and make data‑ driven strategic decisions. We serve many of the world's...that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in… more
- Sanas (San Francisco, CA)
- …carriers, and media platforms. Drive multi-stakeholder sales cycles with executives in CX , Operations , Revenue. Navigate HIPAA and InfoSec processes, ensuring ... Enterprise Account Executive - Telco & Media 1 Sanas. ai is pioneering the future of human communication....wireless, or media enterprises). Proven success selling contact center, CX , CCaaS, or operations services or technology… more
- Monograph (San Francisco, CA)
- …PEO offering. Collaborate : Partner across Product, Engineering, Compliance, Legal, CX , Marketing, Sales, and Operations to uncover insights, validate ... fast by pairing sharp product judgment with fluency in AI tools - automating what slows teams down and...serve small and medium businesses. Gusto has a strong mission‑ driven culture, and we care deeply about lifting up… more
- Monograph (San Francisco, CA)
- …get maximum value. The Unified Service Platform team's mission is to build AI ‑ driven solutions that transform customer touchpoints into fast, efficient, and ... serve small and medium businesses. Gusto has a strong mission- driven culture, and we care deeply about lifting up...get the help they need, quickly and confidently. With AI at the forefront, you'll explore innovative ways to… more
- Decagon AI, Inc. (San Francisco, CA)
- …impact of Decagon's AI ‑native platform, enabling executive buyers to make confident, ROI‑ driven decisions. You may be a good fit if you: 5+ years in value ... About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge...Rippling, Okta, Lattice, and Klaviyo. We're an in‑office company, driven by a shared commitment to excellence and velocity.… more
- Teak (San Francisco, CA)
- …working with stakeholders in Revenue, Finance, Product, Engineering, Insurance, Marketing, Operations , and CX . You'll translate business requirements into ... cross-functional teams across Revenue, Finance, Product, Engineering, Insurance, Marketing, Operations , and Customer Experience to ensure our data infrastructure… more
- Heelsandtech (Redwood City, CA)
- …building data‑ driven persona‑based user experiences. Experience in envisioning and implementing AI ‑ driven use cases in a product. Experience working in an ... reducing repetitive manual tasks. You will work closely with engineering and central AI team to drive the implementation of these solutions. Additionally, you will… more
- Wells Fargo (San Francisco, CA)
- …and Lending (CBL) as part of the Brand and Enterprise Customer Experience ( CX ) team. The Lead Business Customer Experience Consultant will be responsible for leading ... cross functional teams to strategize survey design/reviews, digital CX program design best practices, creating role-based dashboards that drive action, building… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Future of Digital Health at Gilead. Join us in building a new strategic pillar- CX , Digital Health & AI Solutions-that will redefine patient and customer ... personalized care. + Evaluate and integrate innovative tools (eg, remote monitoring, AI - driven decision support) to improve outcomes and streamline access.… more
- Abbott (Alameda, CA)
- …executives, and scientists **Role Description** + Lead global Customer Service operations across internal and BPO models to ensure consistent, high-quality support. ... regional teams to optimize delivery, build capabilities and embed digital and data- driven service models. + Advance global service maturity and alignment with… more
- SAP (San Ramon, CA)
- …Delivery team, you'll play a pivotal role in ensuring that Sovereign Cloud regional operations run in a harmonized, secure, and scalable manner. In this role, you'll ... Management (HCM), SAP Fieldglass, SAP Ariba, SAP Customer Experience ( CX ), SAP Business Data Cloud, and more. This is...while driving innovation. **What you'll do** As a Cloud Operations Engineer, you'll: + Support Global Solution Experts in… more
- Genentech (South San Francisco, CA)
- …standards to support omnichannel measurement and orchestration. + Lead pilot initiatives leveraging AI - driven features for the web, and stay ahead of digital ... evolves, we are bold in our approach - leveraging cutting edge AI , advanced digital engagement, end-to-end content management, and omnichannel technologies and … more
- SAP (San Ramon, CA)
- …into S/4 + How to position CPQ in the market with different selling motions ( CX , S/4, against SFDC.) + Support the evolving CPQ / Subscription billing strategy in ... users and more than one hundred thousand employees worldwide, we are purpose- driven and future-focused, with a highly collaborative team ethic and commitment to… more
