- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Broadview FCU (Albany, NY)
- … center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + ... member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions,… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- Trinity Health (Clifton Park, NY)
- …cabinet. + Uses the electronic medical record to communicate effectively. + Performs quality assurance duties as assigned. + Provides a clinical visit summary ... Day Shift **Description:** **RNII - Clifton Park Family Health Center ** Hours: 9-5 with some flexibility If you are...be located at 1 Tallowood Drive. **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- St. Catherine's Center for Children (Albany, NY)
- …Participates in Strategic Planning and Leadership meetings. + Participates in monthly Quality Assurance meetings with the Associate Executive Director (AED) for ... - Friday, 9:30am - 5:30pm and serve as Administrator on- call Job Ref. # : 0500 Our Mission St....Job Ref. # : 0500 Our Mission St. Catherine's Center for Children provides a comprehensive range of human… more
- Trinity Health (East Greenbush, NY)
- …and drug cabinet. Uses the electronic medical record to communicate effectively. Performs quality assurance duties as assigned. Provides a clinical visit summary ... will be located at 2 Empire Drive Position Highlights: Quality of Life: Where career opportunities and quality... metrics. Retrieves telephonic clinical information from patients who call into the office. Monitors task list and completes… more
- Humana (Albany, NY)
- …across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking a strategic and technically ... to lead the evolution and optimization of our Medicare call center telephony systems, with a primary...user stories and prioritize backlog items. + **Compliance & Quality Assurance ** + Ensure telephony systems meet… more
- WMCHealth (Margaretville, NY)
- …are available and monitors that supplies are utilized appropriately to avoid waste. + Quality Assurance : + Constantly strives to enhance the resident and staff ... LPN Company: Mountainside Residential Care Center City/State: Margaretville, NY Category: Nursing/Nursing Management Department:...Nurse Supervisor to ensure that the highest degree of quality care is maintained at all times. Responsibilities +… more
- Meta (Albany, NY)
- …accountable. We provide the services to manage network operations across data center , backbone, subsea, and edge locations; and on-network and off-network CDN ... Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as...to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to… more
- US Foods (Clifton Park, NY)
- …to ensure temperature control standards are met for perishable products. Partner with Quality Assurance and Food Safety teams to prevent product loss, maintain ... **RELATIONSHIPS** + **Internal:** Collaborates daily with Operations, Warehouse, Transportation, Safety, Quality Assurance , Sanitation, and HR teams to ensure… more
- Cushman & Wakefield (Albany, NY)
- …three critical operational pillars: Vendor Performance, Procurement & Contract Management, and Call Center & Work Order Management. This role is essential ... + Ensure compliance with contractual obligations and risk mitigation across vendor engagements. ** Call Center & Work Order Management** + Manage call … more
- Molina Healthcare (Albany, NY)
- …pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and ... * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively... call tracking system. * Maintains established pharmacy call quality and quantity standards. * Interacts… more
- WMCHealth (Margaretville, NY)
- …+ Uses manual and assists other staff in using policies as necessary. + Quality Assurance : + Constantly strives to enhance the resident and staff experience. ... RN Company: Mountainside Residential Care Center City/State: Margaretville, NY Category: Nursing/Nursing Management Department: Skilled Nursing Union: No Position:… more
- WMCHealth (Margaretville, NY)
- …daily activities. + Assist in developing, implementing, and maintaining an ongoing quality assurance program for activity department. + Participate in ... Therapy Aide Company: Mountainside Residential Care Center City/State: Margaretville, NY Category: Allied Health Prof/Technical Department: Therapeutic Recreation… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …than one discipline, such as application support, database administration, software quality assurance / quality control, software engineering, network ... of hardware, OS, and other platform specifications, and 4+ years of experience providing quality assurance review and the evaluation of new and existing software… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …is a team-level operational role responsible for the development, maintenance, and day-to-day quality assurance of all core scientific and medical content for ... medical audience + Strong focus on accuracy, consistency, and quality assurance in content creation and version...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Veterans Affairs, Veterans Health Administration (Albany, NY)
- …Service. Oversees the development and implementation of systems redesigns projects, quality improvements and assurance programs of inpatient services. Champion ... of Anesthesia, at the Samuel S. Stratton VA Medical Center , Albany, New York and supports the mission to...establishment of the highest clinical care standards, operations, and quality ; as well as daily functioning of the OR… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …in regulatory affairs or related areas (eg, clinical development, project management, quality assurance , etc.) in pharmaceutical or healthcare related industry. ... guidelines. - Confirms submission documents are accurate, compliant, and high- quality to allow for smooth and expeditious approvals from...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Philips (Latham, NY)
- …develop a positive relationship with the members enrolled in the program. + Ensure quality assurance of readings and reports that will be delivered to physicians ... You thrive in a high-volume, fast paced, and dynamic call center environment and are patient and...won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work… more