- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist , reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist ... in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them… more
- Leidos (Reston, VA)
- …create onboarding and continuous education materials for agents + Coordinate with quality assurance teams to review agent interactions, identify recurring ... + Prepare and deliver monthly reports with recommendations to improve content, quality assurance , and customer satisfaction + Implement a flexible content… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …in within-office workflow management systems + Assists in the monthly collection of quality assurance data + Processes records requests in collaboration with the ... Clinical Services Coordinator Social Services Specialist III - Domestic and Sexual Violence Services Print… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …implements contract solicitations; + Oversees the monitoring of contracts; + Performs quality assurance activities related to contracts management; + Reviews ... recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking a Financial Specialist II to be a part of one of the most highly regarded park… more