- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and… more
- SAIC (Washington, DC)
- …begin an exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to ... seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team...resolve tech issues that exceed Tier 1 level support. + The candidate must provide… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Red River (Chantilly, VA)
- …opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the lead in an exciting ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II **...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II ** for... I, such as surges in high call volume, Tier II resource may be partially or… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are expecting… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are expecting from… more
- Gama-1 Technologies (Silver Spring, MD)
- …mobile devices, printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote ... + The ability to obtain a security clearance + At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment +… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TEKsystems (Fort Belvoir, VA)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... and common windows applications o Works through various types Tier II issues with telephone assist o...certification and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows,… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- GovCIO (Washington, DC)
- …Articles (KBs), and Training manuals for Tier I support. + Works with Tier I/ II /III and other groups to resolve technical problems. + Maintains a ... **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service...Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- Steampunk (Mclean, VA)
- …with new IT technology configurations, software, and remote access + Provide Tier II troubleshooting for Steampunk technology hardware and software issues ... and applications **Qualifications** **Required Skills:** + 2+ years experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more