- Insight Global (Washington, DC)
- Job Description RESPONSIBILITIES: * Coordinate Executive/ VIP Support Team day-to-day operations * Support Executive/ VIP Communication/Information Systems and ... equipment within the scope of this task. * Deploy mobile devices to Executive/ VIP staff including setup of MaaS360, mobile office and business applications as well… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Technical Support Services **Skills:** IT End User Support,IT Help Desk ,IT Service Desk **Certifications:** CompTIA Security+ CE ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT....for bad weather or significant building closures + All VIP ticketing communication is handled as high priority. +… more
- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients...and tracking of government provided assets. + Ensure that VIP customers are provided with enhanced support per customer… more
- Leidos (Chantilly, VA)
- …or software-related servicing. + Demonstrated success working in a call center or help desk setting. + Knowledge of basic troubleshooting techniques and the ... individuals. **Primary Responsibilities** : + Safely transport executives and VIP clients to various destinations with professionalism, discretion, and punctuality.… more
- Leidos (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... at least some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and VIP Support + Asset Management + User Device Management + Database… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1...times and follow-up with customers. + Ensure that all VIP calls are responded to immediately. + Develop professional ... Falls Church, VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call… more
- Chenega Corporation (Fort Belvoir, VA)
- …Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired ... and reallocate tickets to meet response time deadlines, including VIP ticket response. + Coordinate tickets that cross organizational...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- Chenega Corporation (Arlington, VA)
- …Create and brief deliverables on active projects and operational priorities. + Manage aging Help Desk , Operations, Security, and other ITD team requests as part ... the Technical Office (TO). Complement TO SCA, PSO/PSR, and VIP Analyst to form a coherent Support Office team...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- CACI International (Arlington, VA)
- …and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive ... Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events + Recommends customer service and IT process… more