- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- AireSpring (Dallas, TX)
- …"Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...Customer -centric mindset with a passion for delivering exceptional service . + Analytical and strategic thinking skills. + Proactive,… more
- Enverus (Dallas, TX)
- Customer Success Manager Why YOU want...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) ... to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Comerica (Dallas, TX)
- Job Description Product Manager IV Responsible for ensuring assigned product(s) is relevant, sold properly, and is managed to a positive customer experience as ... product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc. Define market problems… more
- Amazon (Dallas, TX)
- …Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our ... internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- CyrusOne (Dallas, TX)
- The Manager , Global Physical Security Systems & Service Delivery is a key leadership role responsible for guiding a high-performing global security service ... customer experience through programs that reduce downtime and optimize service responsiveness. This Manager will oversee the installation, maintenance, and… more
- Infinite Electronics International, Inc (Lewisville, TX)
- …urgency is the DNA that drives our business. The Sales and Service Manager is instrumental in ensuring peak customer satisfaction by leading and managing a ... teams to address customer concerns and improve overall service delivery + Act as an escalation point for complex customer issues, ensuring timely… more
- Amazon (Dallas, TX)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- Marriott (Plano, TX)
- …plans, cost models, etc. in written and/or oral formats. * Provide customer service to property leadership and associates at dedicated property/properties. ... Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The IT Manager is responsible for verifying the IT landscape supports the property business… more
- CyrusOne (Dallas, TX)
- …are delivered in full compliance with lease agreements, legal requirements, and defined customer service terms and conditions. This role requires deep knowledge ... with internal stakeholders. + Ensure the successful execution of customer service terms and conditions outlined in... delivery. + Serve as the governance lead for service compliance, managing escalation paths and contract… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Wells Fargo (Irving, TX)
- …US **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer Lending. We are ... seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our Merchant Services Central Sales… more
- Wells Fargo (Dallas, TX)
- …**About this role:** Wells Fargo is seeking a Lead Fiduciary Specialty Asset Manager Working at Wells Fargo | Jobs and Careers at Wells Fargo (wellsfargojobs.com) ... centers of influence in order to provide an unparalleled level of client service in resolving asset related issues, carrying out asset sale negotiations, assisting… more
- Wells Fargo (Irving, TX)
- …underwriting + Strong analytical skills including the ability to analyze financial metrics + Customer service focus with the ability to balance needs of clients, ... role:** Wells Fargo is seeking a Senior Equipment Account Manager to support our clients Equipment Finance needs **In...internal sales and deal team members to execute on customer fundings. + Influence internal stakeholders to enable a… more
- Wells Fargo (Irving, TX)
- …Wells Fargo is seeking a **Merchant Services** **Lea** **d Digital Product Manager ** supporting and owning product solutions through the product life cycle. This ... Sales Segment Leaders, Clients, and other stakeholders to understand customer /prospects needs + Understand the competitive landscape, emerging capabilities, existing… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is M-F 8:00am - 5:00pm.… more
- ITW (Dallas, TX)
- …and administering a budget, expense control, pay practices and laws, etc.) + ** CUSTOMER SERVICE ** - Highly professional demeanor with excellent written and ... **Job Description:** **SUMMARY** The District Manager is responsible and accountable for leading and...a Profit & Loss statement, cost control, inventory management, customer -facing metric management (KPI, etc.) + Service /product… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be based Dallas, TX, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is...and technical war rooms to ensure timely recovery and escalation . **Job Description** + Leads a team of Site… more