- Pearl Interactive Network (Atlanta, GA)
- …and want more than just another job. Be the voice that makes a difference! The ** Contact Center Agent ** is responsible for answering inbound calls to support ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**… more
- Carter's/OshKosh (Atlanta, GA)
- …at Carter's. **HOW YOU'LL MAKE AN IMPACT:** The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, ... the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales...+ Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data… more
- Cayuse Holdings (Atlanta, GA)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- Cayuse Holdings (Atlanta, GA)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It ... of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works… more
- Datavant (Atlanta, GA)
- …life experiences to realize our bold vision for healthcare. + **You will:** + Contact assigned medical providers by phone + Use call scripts to encourage medical ... bring to the table:** + 1 year of Call Center experience, outbound call and/or sales call experience strongly...If you need an accommodation while seeking employment, please contact us at ###@datavant.com . We will review your… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Pearl Interactive Network (Atlanta, GA)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Motion Recruitment Partners (Norcross, GA)
- …in Norcross, GA. In this role, you'll be the first point of contact for customers-providing support for software, hardware, and network issues. You'll handle ... + 4 years of experience in a help desk/call center . + College Degree or equivalent work experience required....using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or… more
- Under Armour, Inc. (Atlanta, GA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Black & Veatch (Atlanta, GA)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- Verint Systems, Inc. (Atlanta, GA)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more
- Bank OZK (Alpharetta, GA)
- …and staff. Knowledge, Skills & Abilities + Accomplished executive with proven contact center knowledge and leadership expertise + Transformational leader who ... issues. + Lead by example and be a change agent to help team members evolve to meet shifting...equivalent required; bachelor's degree preferred + 3+ years call contact center management and/or leadership experience required… more
- State of Georgia (Fulton County, GA)
- …Analyst is responsible for collecting, analyzing, and interpreting data related to contact center operations. Analyzes performance metrics such as call volume, ... response times, customer satisfaction, agent productivity, and abandonment rates. Resolves complicated issues involving...(KPIs) to assess the efficiency and effectiveness of the contact center . Research and resolves program issues… more
- Lumen (Atlanta, GA)
- …role implementing Managed Security Services (MSS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide ... tools, systems that have company-wide and possibly industry-wide impacts. + Frequent contact with senior leadership of customers and contractors for the purpose of… more
- Lumen (Atlanta, GA)
- …Managed Trusted Internet Protocol Service (MTIPS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide ... tools, systems that have company-wide and possibly industry-wide impacts. + Frequent contact with senior leadership of customers and contractors for the purpose of… more
- Sharecare (Atlanta, GA)
- …experience in a customer service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency ... chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- …archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more