- Intuit (Atlanta, GA)
- …management within a mid-market environment.* Proven track record of successfully managing customer escalations and driving customer satisfaction.* Strong ... ○ Serve as the primary Service Delivery point of contact for high-priority customer escalations within the mid-market segment.○ Investigate, analyze, and resolve… more
- Honeywell (Atlanta, GA)
- … retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering ... customer satisfaction and loyalty + Resolve complex customer issues and escalations + Collaborate with...3+ years of proven experience in an analytical or business/ quality systems environment + Familiarity with writing user stories… more
- Celestica (Atlanta, GA)
- …all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works ... global program managers or directors for a large strategic customer , or customer group. The Global Accounts...decisions will have a serious impact on the overall success of BU operations. + Directs & controls the… more
- Sharecare (Atlanta, GA)
- …supporting each individual through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To learn more, visit ... our team. This role is integral in ensuring the success of our employee support call center, driving performance...a team of call center agents, handle high-level employee escalations , and work closely with internal teams to enhance… more
- Fujifilm (Atlanta, GA)
- …process updates + Provide 2nd line support to internal support technicians + Manage customer escalations for product to successful resolution + Act as main ... of toner-based equipment and serves as primary contact for all field escalations . The preferred location for this position is the Chicagoland area. **Company… more
- Cornerstone onDemand (Atlanta, GA)
- …in business development, strategic solution selling, consulting, project management, and customer success . You will focus on fostering deep relationships, ... resolving escalations , enhancing customer satisfaction, and uncovering new...Partner effectively with cross-functional teams, including Pre-Sales, Professional Services, Customer Success , and Product, to deliver cohesive… more
- iCIMS (Atlanta, GA)
- …forecasts, and workforce planning with company goals. + Partner with Sales, Customer Success , Relationship Management, and Finance to ensure seamless coverage ... of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy. + Lead executive-level escalations with speed and… more
- Ricoh Americas Corporation (Duluth, GA)
- …Chain, and Third-Party Lease Vendors-this role ensures timely, accurate processing of customer orders from booking through billing and funding. A strong focus on ... customer service, attention to detail, and cross-functional communication is...order processing. + Complete orders per Ricoh policies and quality standards. + Coordinate with Sales to resolve order… more
- Optiv (Atlanta, GA)
- …and across diverse delivery communities and organizations + Develop and manage customer -focused quality metrics and forecasting strategies + Ensure a common ... customer stakeholders to define the project delivery strategy, quality metrics, risk management plan and communication plan +...PMO project portfolio to address at risk projects and escalations where necessary + Understand and be able to… more
- Acxiom (Atlanta, GA)
- …to be able to identify and recommend specific solutions to achieve customer 's desired objectives and outcomes. Holds direct responsibility for identifying growth ... use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including… more
- Acxiom (Atlanta, GA)
- …Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- JPMorgan Chase (Atlanta, GA)
- …on best practices to service all customers; monitor and manage agent errors, escalations , and customer exceptions, and update the information in a database ... external customers and all departments to result in increased quality and customer service levels **Required qualifications,...to our global workforce are directly linked to our success . We are an equal opportunity employer and place… more
- Cardinal Health (Atlanta, GA)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success . Personalized ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more
- Cardinal Health (Atlanta, GA)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success . Personalized ... patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As a Loan Support Analyst Senior within PNC's Midland organization, you will ... and any further action required. Lastly, you will be responsible for performing quality control reviews on relevant testing that requires any action to be taken.… more
- NTT America, Inc. (Atlanta, GA)
- …client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. * ... project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and… more
- Fujifilm (Atlanta, GA)
- …Serve as main point of contact for escalated product performance issues. + Manage customer escalations for product to successful resolution. + Act as point ... training classes, including onsite training, as needed. + Provide Customer Support Technicians with product technical updates and service...person on all product quality issues including root cause analysis as well as… more
- Fujifilm (Atlanta, GA)
- …notice overnight travel, based on the needs of the business, to work on customer systems. + Adheres to the Company's quality and regulatory compliance ... requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As an Operations Work Lead within PNC's AR Advantage Operations Group, you ... and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties… more
- Waystar (Duluth, GA)
- …Waystar's Patient Statements solutions, playing a vital role in the overall success of Patient Financial Care. This position involves close collaboration with ... other Waystar teams to ensure our clients receive an exceptional and seamless customer experience. Core responsibilities of this role include but are not limited to… more