- CenterWell (Atlanta, GA)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- Datavant (Atlanta, GA)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- Global Industrial (Buford, GA)
- …platform changes, UAT, and rollout readiness for systems like Zendesk, QA tools, WFM platforms, and reporting dashboards. * Maintain SOPs and documentation ... & KPI Management * Own and manage performance dashboards, scorecards, and reporting cadences across CS, Sales, and Success functions. * Drive visibility of… more