- Emory Healthcare/Emory University (Atlanta, GA)
- …network monitoring applications and issues submitted to the Technical Operations Center ( TOC ) by the call centers and customers. + Examines real-time and historical ... the trouble ticket management systems and provides feedback to TOC staff to promote incident management process improvement. +...long- term solutions. + Prepares post mortem reports on TOC events for IT management presentations. + Manages Network… more