- CDPHP (Albany, NY)
- …employees who share these values and invites you to be a part of that experience. The IT Service Desk Analyst 's primary responsibility is to provide 1st ... to customer needs and service requests, and meeting departmental SLA's. The IT Service Desk Analyst is expected to work independently to identify,… more
- CAI (Albany, NY)
- …Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Spanish/English) Service Desk Analyst , you will be responsible for receiving ... looking for a bilingual customer service -oriented Bilingual (Spanish/English) Service Desk Analyst to provide...and **remote** . **What You'll Do** + Provide General IT end-user support + Utilize excellent customer service… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- As a Help Desk Analyst within the Defense Army...operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- New York State Civil Service (Albany, NY)
- …Systems Analyst TR 1, SG-14(NYHELPS) Item# 00286 Occupational Category IT Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, ... NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR 2, SG-16, Business… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1 PS, SG-18, Business Systems Analyst Trainee 2 PS, SG-16 Business Systems ... the Office of the New York State Comptroller. Civil Service examinations are not required under the New York...under the NYHELPS Program:For appointment to the Business Systems Analyst Trainee 1 (Payroll Systems), equated to SG-14, you… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency General Services, Office of Title Business Systems Analyst 1 (HELPS) - VID 190934 Occupational Category Other Professional Careers Salary Grade NS ... Duties Description Under the direction of the Business System Analyst 2, the Business Systems Analyst 1...position will work closely with OGS agency staff on IT related projects to elicit, analyze, communicate and validate… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Taxation & Finance, State Title Business Systems Analyst 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 18 Bargaining ... CED areas, which include identifying equipment maintenance issues, submitting help desk and/or tax access request tickets;* Perform tasks accurately within… more
- New York State Civil Service (Albany, NY)
- …New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as a Business Systems Analyst 1. If the number of interested ... Yes Agency State Comptroller, Office of the Title Business System Analyst 2, SG-23(NYHELPS)Item# 01992 Occupational Category Other Professional Careers Salary Grade… more
- Lincoln Financial (Albany, NY)
- …including operational stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Pioneer Bank (Albany, NY)
- …activities. Responsible for engaging in proactive planning, support, and organization of the service desk to be flexible and adaptable in meeting the changing ... is responsible for ensuring an outstanding level of customer service by providing direct IT support of...satisfaction. 6. Gather and analyze metrics to benchmark the service desk workload/performance and identify trends in… more
- University at Albany (Albany, NY)
- …support, and maintain all University desktops, mobile devices, and printers. + Work within service teams to resolve service desk incidents and service ... of New York (SUNY) system. The Specialist works on service and project teams in support of the University's...devices in the asset inventory. + Work with distributed IT units to promulgate and promote ITS' standardized enterprise… more