- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- Humana (Albany, NY)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Albany, NY)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Albany, NY)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Cardinal Health (Albany, NY)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Albany, NY)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- EFI Global (Albany, NY)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- EFI Global (Albany, NY)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- EFI Global (Albany, NY)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...losses in the assigned area of responsibility and manages quality control.** **Surveys losses and loss scenes at residential… more
- Trinity Health (Albany, NY)
- …phone calls. Deciding what immediate care needs to be delivered when patients call with cardiac symptoms. Patient education via phone or nurse visits. Prescription ... refills, prior authorization for medicine. **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality of life converge +… more
- Fujifilm (Albany, NY)
- …behalf of customers and company personnel in compliance with the company's quality procedures. Assist with TAC Support. **Company Overview** At FUJIFILM Healthcare ... each training event. + Provides on-going support to resolve application related and image quality concerns on both a product and system level. + Works closely with… more
- Saratoga Hospital (Saratoga Springs, NY)
- …Full-time Shift/Schedule: Day shift - 7:00-5:30, Mon/Tues/Wed/Fri; Weekend/Holidays = on call Department: Surgical Services Salary Range: $115K - $155K annually, ... About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high- quality , compassionate care and a commitment to the health and well-being of… more
- St. Catherine's Center for Children (Albany, NY)
- …(yearly) Schedule : Monday - Friday, 9:30am - 5:30pm and serve as Administrator on- call Job Ref. # : 0500 Our Mission St. Catherine's Center for Children provides ... discretion, and handle sensitive data with strict confidentiality. + Have a professional record of integrity, proven reliability and dependability. + Qualities of… more
- Saratoga Hospital (Saratoga Springs, NY)
- …expected to be: 8:00 - 4:30, Monday - Friday. Some weekends may be required. Call responsibility for this position will include sharing of call with surgeon: ... affecting advanced practice providers. * Participates in and develops projects and quality improvement programs, as well as standards of care and practice. *… more
- GE HealthCare (Schenectady, NY)
- …service delivery to all accounts within assigned area. + Share on- call /pager responsibility. + Document all repair actions and submit reports/summaries according ... to be available ""after hours"", or work a rotating On- Call schedule, including weekends, for critical issues and coverage,...necessary. + Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality… more
- Ellis Medicine (Schenectady, NY)
- …support a work-life balance, including 6 paid holidays + Tuition Reimbursement and professional development opportunities + Retirement plan in the form of a 403 (b) ... and procedure execution + Operate imaging equipment and maintain documentation, quality standards, and infection control protocols + Assist with inventory,… more
- EFI Global (Albany, NY)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
