- Wayfair (Boston, MA)
- Must be on-site in Boston, MA (Monday-Thursday) Analytics Manager , Journey Optimization At Wayfair, we care deeply about our customers. Our award-winning ... shopping for the home simple, seamless, and reliable. The Journey Optimization team serves as the strategic engine behind...Need + 5+ years of experience in strategy, consulting, analytics , operations, or customer experience in a… more
- Beth Israel Lahey Health (Charlestown, MA)
- …just taking a job, you're making a difference in people's lives.** The Marketing Analytics Manager is responsible for collecting and analyzing marketing data to ... experience peers, and other relevant teams to measure marketing effectiveness. The Manager brings both marketing analytics expertise and an understanding of… more
- Verndale (Boston, MA)
- … analytics tracking and configurations for Google Analytics including Google Analytics 4 (GA4) via Google Tag Manager (or other similar systems) + ... About the Digital Marketing Analytics Lead Position The qualified candidate will be...implement required tracking via tag management (ie Google Tag Manager , Tealium, ADM, etc.), and understand data collection (ie.… more
- IBM (Lowell, MA)
- …an individual contributor role responsible for hands-on development, reporting to the Sr. Manager of Analytics Engineering. Analytics Engineering is focused ... you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely...Pillar in IBM Software division. As a Sr. Data Analytics Engineer, you will work closely with subject matter… more
- Santander US (Boston, MA)
- …into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer -centric transformation that values ... Treasury Data Governance & Analytics Associate Country: United States of America **It...and analyze financial data. **Certifications:** + Certified Financial Risk Manager (CFRM). - Preferred. + Certified Treasury Professional (CTP).… more
- The Hertz Corporation (Boston, MA)
- …or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed ... We are seeking a Customer Experience Manager to lead CX...and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions… more
- Liberty Utilities (Londonderry, NH)
- …Support initiatives that enhance system reliability, scalability and integration across the customer journey . + Ensure all digital channels are intuitive, ... Program Manager , Self-Service (Utility Customer Service) LU...emergency policies and procedures. Continuously improve channel performance through customer feedback, usability testing, and analytics . Develops… more
- Capital One (Boston, MA)
- Senior Manager , Digital Content Strategy & Organic Growth -... journey (discovery and lead gen) to the customer journey (education and advocacy). We seek ... One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology...to operate at scale in the cloud. Through this journey , we've developed a suite of internal solutions uniquely… more
- Oracle (Boston, MA)
- …the APM, you will partner with the solution engineer (CEAL) to guide the customer through their adoption journey , from onboarding through to adoption, resulting ... Description** Oracle believes in empowering people to do more, through world class analytics . We are the Services Excellence team within Oracle Analytics ,… more
- Deloitte (Boston, MA)
- AI and Emerging Technologies Product Manager , Engineering ( Manager ) Our Deloitte Customer team empowers organizations to build deeper relationships with ... customers through innovative strategies, advanced analytics , Generative AI, transformative technologies, and creative design. We can enhance customer experiences… more
- Coinbase (Boston, MA)
- …that doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey , from prevention through resolution, and use data to ... Coinbase delivers customer service. This role will own the entire analytics and experimentation framework for the customer support funnel, guide investment… more
- Zoom (Boston, MA)
- … experience for zoom virtual agent which includes core operational metrics , end-end journey analytics and AI driven metrics. + Leading the development of a ... can expect We are looking for a Senior Product Manager , Conversational AI Evaluation, Metrics & Quality to lead...data into features that elevate contact center quality and customer experience. About the Team The Zoom Virtual Agent… more
- Autodesk (Boston, MA)
- …channels (traffic, revenue) to enhance campaign effectiveness and contribution. + Customer experience and journey optimization: Understand and improve digital ... **Job Requisition ID #** 25WD92407 **Position Overview** The Digital & eCommerce Manager on the Industry Sales team plays a pivotal role in driving Autodesk's… more
- Capital One (Cambridge, MA)
- …intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to drive the strategy ... Senior Product Manager , Enterprise Model Platform (EMP) Training Product Management...finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of… more
- PagerDuty (Boston, MA)
- …a more equitable world-all in a flexible, award-winning workplace. **Principal Product Manager , Growth** PagerDuty is seeking a Principal Product Manager to ... of our product. In this pivotal role, you'll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing… more
- Capital One (Boston, MA)
- Sr. Manager , Product Management - Capital One Software (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Oracle (Boston, MA)
- **Job Description** We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. ... human, you've come to the right place. The Strategic Analytics and Adoption Team is looking to expand with...is looking to expand with a new Principal Adoption Manager . As a Principal Adoption Manager , you… more
- Wayfair (Boston, MA)
- …supply chain ecosystem - 1) run product discovery and map end to end customer journey to improve the shopping experience for appliances (refrigerators, washers, ... measurable ways. We work closely with Engineering, Experience Design, Analytics , Third Party system and service providers and business...to life. We are seeking an experienced Senior Product Manager to evolve the customer and supplier… more
- Capital One (Boston, MA)
- … lifecycle, from the buyer's journey (lead generation) through to the customer journey (advocacy). We seek a leader who thrives on collaboration, data-driven ... Senior Manager , Product Management (Enterprise Website) - Capital One...One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology… more
- Xylem (Boston, MA)
- …We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: Xylem is ... hiring a Sale Manager ! Xylem's legacy Evoqua Light Industry Sales (LIT) team...company goals and objectives * Analyze market trends and customer needs to identify new sales opportunities * Set… more