- Unknown (Boston, MA)
- …improved predictability, and a strong alignment between sales, growth, product, and customer success . Travel Percent Less than 10% Functions Sales/Revenue ... Type Privately Held Founded 2004 Employees 11-50 Specialties incorporation services registered agent services irs filings and corporate kits About the Role The… more
- Unknown (Boston, MA)
- …contact center as a service (ccaas) enterprise call center solutions customer experience optimization digital customer engagement conversational ai ai-powered ... compliance automated call routing real-time agent monitoring inbound lead management compliance management software voice...offerings are in line with regulatory and policy requirements. Success in this position will be measured by the… more
- Humana (Boston, MA)
- …at the center of everything it does. Humana's MarketPoint organization is looking for 10 Customer Success Agents to join the Customer Success Team ... eligibility. You'll work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey.… more
- Jet Aviation (Bedford, MA)
- Customer Service Agent Location: Bedford, MA,...on a dynamic schedule-things can change fast, and our success depends on team members who can adapt. We ... the scenes. Enabling global flight, with passion. **Position Summary** As a Customer Service Agent , you'll be the friendly face passengers and crew rely on… more
- Delta Air Lines, Inc. (Boston, MA)
- …our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent , you will make sure our customer 's baggage and cargo arrive safely and on ... computers to ensure baggage is routed accurately to the customer 's destination Scheduling is based on operational needs. Shifts...everything we do. At Delta, our people are our success . At the heart of what we offer is… more
- Oracle (Boston, MA)
- **Job Description** The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By ... a highly motivated Principal Product Manager to drive the creation of Semantic Agent Builder. Semantic Agent Builder empowers teams to create high‑value AI… more
- Oracle (Boston, MA)
- …Note AI Agent to drive continued growth and global expansion. + ** Customer Value:** Ensure the Clinical Note AI agent provides measurable business value ... **Job Description** The Clinical Note AI Agent Product Management Leader will be responsible for defining and executing the global strategy for our rapidly expanding… more
- Kyndryl (Boston, MA)
- …a diverse range of industries, tailoring cutting-edge solutions to meet each customer 's unique needs. As a trusted advisor, you'll forge strong relationships with ... technology can be leveraged to propel them towards unprecedented success . From aligning processes to technology to developing and...if you are hired to work at a client, customer , or partner location, you may be required to… more
- DataRobot (Boston, MA)
- …parts of the business including Engineering, Product, GTM, Partners, Marketing Operations, and Customer Success teams to execute growth projects and new products ... for defining product strategy, detailed requirements, and collaborating with engineering, customer success , and marketing to successfully launch the product.… more
- Jet Aviation (Bedford, MA)
- Line & Ramp Services Agent Location: Bedford, MA, US, 01730 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / ... in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by...reporting hazards or issues.Every employee is vital to our success , and we value the unique style and dedication… more
- Hilton (Boston, MA)
- A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ... **What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- The Colonnade Hotel (Boston, MA)
- …Provide directions to hotel facilities or events. * Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction ... Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and...to detail and follow through are key to your success as well as the ability to multitask and… more
- ServiceNow, Inc. (Waltham, MA)
- … programs and events with Product Excellence + Develop a deep understanding on customer use cases and success outcomes + Establish a trusted / strategic ... for everyone. Your mission will be to ensure the success of our top customers. This role is extraordinarily...inbound and outbound product managers, but across Sales, Marketing, Customer Outcomes, and Alliance & Channels. This position reports… more
- Capital One (Boston, MA)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator Due to the...to increase production and accommodate work volumes toward enhanced customer satisfaction + Participate in special projects and ad… more
- Wayfair (Boston, MA)
- …mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, ... teams to design and implement initiatives that improve both customer and agent experiences. + Lead and...customer experience in a high-growth environment, with proven success in delivering results with agility. + Demonstrated ability… more
- Wayfair (Boston, MA)
- …mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, ... and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working...modeling and analysis. + Conduct deep dives to identify customer and agent pain points and uncover… more
- Pegasystems (Waltham, MA)
- Senior Software Quality Engineer, AI Automation, Customer Decision Hub Job Category: Information Technology Location: US - Massachusetts - Waltham **Meet Our Team:** ... customers, one intelligent decision at a time. Our flagship 1:1 engagement solution, Customer Decision Hub (CDH), is changing the way businesses respond to … more
- Oracle (Boston, MA)
- … solutions. + Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business impact. + **Team Leadership:** + Build ... closely with Engineering, User Experience, Sales, Marketing, Services, and Customer Success to deliver AI-driven solutions that...degree. ** Success Metrics:** + Growth in AI Agent adoption and customer satisfaction. + Measurable… more
- Zoom (Boston, MA)
- …Virtual Agent deployments. + Partnering with Product Marketing, Sales, and Customer Success to communicate the value and ROI of performance reporting ... customer experience. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI...contributions of all Zoomies is the driver of our success . To make sure that our products and culture… more
- Oracle (Boston, MA)
- **Job Description** The Oracle Clinical Al Agent team's mission is to deliver an Al platform that serves as the foundation for Oracle's health applications. By ... Principal Product Manager to drive the expansion and ecosystem enablement of Semantic Agent Builder. Semantic Agent Builder empowers teams to create high-value… more
