- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Motion Recruitment Partners (Boston, MA)
- …Android devices + Mobile Device Management (MDM) experience + Tier 1 and Tier 2 technical support experience + Basic knowledge of Active Directory ... by:** Dylan Dudones **Specialization:** + Technical Engineering / Design / Support + Customer Support / Call Center / Client + Technical Support more
- CVS Health (Boston, MA)
- … Responsibilities Include: + Implementation of commercial actuarial rate reviews in ERNIE + Tier 2 technical support for underwriting/actuarial rating ... heart, each and every day. This position is with the Actuarial Rating Systems Support team and focuses on operational execution for our large group commercial rating… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Beth Israel Lahey Health (Charlestown, MA)
- …variety of systems. 6. Advanced technical computer skills as required for technical support specific to functional areas and related systems. 7. Knowledge of ... Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for...maintaining and ensuring the accuracy of all logged information. 2 . Responsible for Level 1 support providing… more
- Oracle (Boston, MA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Motion Recruitment Partners (Boston, MA)
- …$53/hr This is a contract opportunity for a Technical Systems Analyst to provide Tier 2 support for a mix of custom-built and COTS/SaaS applications. The ... . Strong application and technical troubleshooting skills . Experience providing Tier 2 support in an IT operations environment . Excellent communication… more
- Fujifilm (Boston, MA)
- …applications support , FUJIFILM Electronic Materials supplies the world's top tier semiconductor manufacturers with a broad array of products and services used ... projects with industry partners in line with key product technical requirements. + Manage and support change...and thin film systems preferred. + Experience working with Tier 1 semiconductor companies preferred. + Ability to solve… more
- Optiv (Boston, MA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Boston, MA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Boston, MA)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Boston, MA)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Boston, MA)
- …CA Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Boston, MA)
- …part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you'll ... **Required Qualifications** + BS or MS degree in Computer Science or relevant technical field involving coding or equivalent practical experience + 8+ years of total… more
- Beth Israel Lahey Health (Charlestown, MA)
- …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible ... Advanced technical computer skills as required for technical support specific to functional area and...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support… more
- State of Massachusetts (Chelsea, MA)
- …and effective problem diagnosis, determination and resolution.** * Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service Level ... supported end users and IT partners who are seeking technical assistance within the End User Support ...hardware and software problems and escalate to an appropriate Tier 2 team when needed.** * Provide… more
- Teledyne (Hudson, NH)
- …via phone, web, and email, using our knowledge base and FAQs or escalating to Tier 2 when needed. + Technical Troubleshooting: Assist customers in resolving ... the most out of their marine electronics. As a Tier 1 Support Agent, you'll be the...+ Interest in electronics and a willingness to develop technical troubleshooting skills. + Ability to work well in… more
- Beth Israel Lahey Health (Burlington, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for all ... **Experience:** + 1-3 years related work experience required in 2 plus years of Service Desk/Field/IT Support ...Advanced technical computer skills as required for technical support specific to functional area and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 /3 in-person support position is responsible for all ... not limited to: **Primary Responsibilities:** **1. Responsible for Level 2 .5 or 3 support providing advanced ...Advanced technical computer skills as required for technical support specific to functional area and… more
- Lumen (Boston, MA)
- …medium-touch customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...the world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support… more