- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Des Moines, IA)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Des Moines, IA)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- TTEC (Des Moines, IA)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Deloitte (Des Moines, IA)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job Summary: Leads, guides and directs the quality assessment and assurance ... Must practice and promote positive attitude, leadership skills, and customer service . + Develops and maintains nursing...necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: +… more
- Cardinal Health (Des Moines, IA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Intermountain Health (Des Moines, IA)
- …and email required. + Experience in a call center environment. + Experience in a Customer Service role with Intermountain. + Customer service experience, ... **Job Description:** The function involves performing quality reviews for caregivers in English and Spanish,...Two (2) years of experience in an Intermountain RCO customer service role. + Experience in healthcare.… more
- Lauridsen Group Inc. (Ankeny, IA)
- …in a timely and accurate manner. + Facilitate communication among research and development, quality assurance , customer service and production to ensure ... satisfaction. + Manage escalated product related problems with customers such as quantity/ quality of product, delivery of product and associated billing issues if… more
- Robert Half Office Team (West Des Moines, IA)
- Description We are looking for a dedicated Customer Service Representative to join our team in West Des Moines, Iowa. In this long-term contract role, you will ... efficiency, addressing inquiries and resolving issues promptly. * Deliver excellent customer service by providing accurate information and solutions tailored… more
- TTEC (Des Moines, IA)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Des Moines, IA)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Cardinal Health (Des Moines, IA)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining, and enhancing ... field or equivalent experience preferred + 2-4 years of Customer Service inbound /outbound phone call center...environmentin a large team setting + Abide by the Quality Assurance Goals that are in place… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Honeywell (Des Moines, IA)
- …you will play a pivotal role in managing Performance Based Contracts ( Assurance 360 Contracts) for Honeywell DCS and Industrial Automation Solutions customers. You ... play a critical role in managing the success of customer programs, overseeing successful delivery and performance to ensure...Engineering_ _Phoenix Test Bed Manager_ + _Pole and Global Assurance 360 Management_ + The A360 PfM will channel… more
- Keurig Dr Pepper (Des Moines, IA)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Katecho (Des Moines, IA)
- …data driven decision maker with strong leadership skills. + Strong commitment to quality and customer service . + Demonstrated problem solving skills ... Improvement. This position supports the Engineering and Operations job functions of Quality Assurance to meet organizational objectives. PRIMARY DUTIES AND… more
- Katecho (Des Moines, IA)
- …data driven decision maker with strong leadership skills. * Strong commitment to quality and customer service . * Demonstrates problem-solving skills ... of Continuous Improvement. This position supports the Engineering job functions of Quality Assurance to meet organizational objectives. PRIMARY DUTIES AND… more
- Datavant (Des Moines, IA)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Des Moines, IA)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more