- TEKsystems (Halethorpe, MD)
- …2. Microsoft Word 3. Connection issues Work Schedule: 8am - 5pm Skills: Help desk , Customer service , Technical support , Service desk , ... itsm, healthcare support , Password reset, servicenow Top Skills Details: Help desk ,Customer service ,Technical support , Service desk… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS -...TECHNICIAN III WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,People Management,Technical Support ... desk operations at the shift or small help desk level. Supervises non-exempt support...and assist other functions of the service desk as needed. * Analyzes help … more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** **Tier 1 Help Desk Support Services Specialist** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support services. Leads and oversees a ... resources each week + Defines internal service desk performance indicators for quality assurance in support...at least 3 days in the office Preferences + Help Desk Institute ( HDI ) certification… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years… more
- DCCA (Ellicott City, MD)
- …(Major duties and responsibilities): . Help Desk Specialist . Provide Tier 1 help desk support by phone and email . Provide general technical ... Help Desk Analyst Location Ellicott City,...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- Robert Half Technology (Columbia, MD)
- Description We are seeking a Help Desk Analyst to join our team operating within the Government Contracting industry and located in Columbia, Maryland. This role ... offers a short-term contract employment opportunity. As a Help Desk Analyst, you will be involved...software, and network issues. * Manage and maintain customer service standards, addressing and resolving customer inquiries effectively. *… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more
- IHG (Fort George G Meade, MD)
- …essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push ... walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they...and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local… more
- Oshkosh Corporation (Annapolis, MD)
- …Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts. + Participate in New Product ... keeping communities safe and clean.** **THE ROLE** The Senior Service Technician- Customer Support will support...a knowledge database that will assist customers as a self- help and self-diagnostic tool for future support .… more
- Oshkosh Corporation (Annapolis, MD)
- …Location: Anywhere in the east or west coast regions (2 openings) The Senior Service Technician - Customer Support will assist internal and external customers by ... (an extra $5 - $8/hour) a day when you travel. **YOUR IMPACT** + Support customers by troubleshooting technical issues on refuse vehicles and identifying actions to… more
- BAE Systems (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... **Job Description** Provides support for implementation, troubleshooting and maintenance of Information...troubleshooting and maintenance of IT systems Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- COMSO, Inc (Fort Meade, MD)
- …+ Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email and chat + ... Provide a high-level of customer service and support to ensure each customer...requesting organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email and chat. + ... Provide a high-level of customer service and support to ensure each customer...requesting organization. + Responsible for attending meetings that affect Help Desk Process and Procedures. + Effectively… more