- Cognizant (Annapolis, MD)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- CAI (Annapolis, MD)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …video: https://vimeo.com/732533072 Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located at ... integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and… more
- Xerox (Annapolis, MD)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions *… more
- Teradata (Annapolis, MD)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- Serco (Andrews AFB, MD)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... skilled peers, consider joining Serco as a **Program Control Analyst .** Located at our offices near Patuxent River, MD,...offices near Patuxent River, MD, this position will primarily support local efforts, but brings opportunities to work on… more
- Public Consulting Group (Annapolis, MD)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and ... System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and… more
- CACI International (Annapolis Junction, MD)
- …to 10% Type of Travel: Local * * * **The Opportunity:** Work on an Outreach support team as subject matter expert in the use of SIGINT tools. - Provide direct user ... support and response to customers using Analytic Engagement Application...to current AEA Standard Operating Procedures (SOPs) and Outreach Service Level Agreements (SLAs). + Address complex user inquiries… more
- TAD PGS, Inc. (Laurel, MD)
- …ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst . Benefits offered to vary by the contract. ... Secret Security Clearance.** We are seeking an IT Walk-up Support Technician to help us support the...performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems… more