- NuAxis Innovations (Washington, DC)
- …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- Epsilon, Inc (Alexandria, VA)
- …more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow Certification + 7+ years of configuration, advanced ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...the team in client meetings when technical expertise or incident documentation is required + Address urgent requests for… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures ... IT Help Desk Manager Greenbelt, MD . Information...recommend process improvements or automation to increase efficiency and service quality. + Participate in IT governance, incident… more
- NuAxis Innovations (Washington, DC)
- **Help Desk Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer ... We are currently seeking a talented and motivated Help Desk Manager to join our team supporting...and Tier II support activities. + Oversee ticket queues, incident resolution, and service request fulfillment to… more
- System One (Arlington, VA)
- …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident , request, problem, event, and risk ... management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow. + Ensure Queue management practices are followed and enhanced +… more
- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support...and termination/deletion. + Document and track customer requests and incident in the customer's approved IT Service … more
- TekSynap (Silver Spring, MD)
- …witha track recordof implementing service improvements andoptimizingservice desk performance. + Demonstrated experience with incident , problem, ... assurance processes that align with federal guidelines, ensuring that the service desk consistently meets federal performance standards. + Leadingroot… more
- Guest Services (Alexandria, VA)
- …and PeopleSoft entries, and all weekly payroll procedures. + Oversee front desk operations and maximize efficient and service -oriented staff performance. Serve ... Amount: 60,000.00 USD Annual Job Summary: The Marina Assistant Manager supports the General Manager in all...role model for employees by providing and promoting exceptional service . + Serve as the point of contact for… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and system assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for ... the expertise of a talented and experienced Senior Logistics Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Leidos (Washington, DC)
- …execution. + ** Service Operations & Customer Experience:** Direct 24x7 Service Desk , NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, ... **Description** The Senior Program Manager (PM) will be the designated contract ...other stakeholders on an ongoing basis to ensure customer service excellence and consistent delivery meeting client expectations. +… more
- Marriott (Bethesda, MD)
- …and disposal. Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk , TWP product owners, and third-party partner firms to ... **Bonus Eligible:** Y **Expiration Date:** 11/26/2025 **Job Description** The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Leidos (Bethesda, MD)
- …with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk **Original Posting:** July 23, 2025 For US Positions: ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
