- VCA Animal Hospitals (Los Angeles, CA)
- ** Call Center Agent - VCA West Los Angeles** **Pay Rate:** $20-$24/hour (based on experience) At **VCA Animal Hospitals** , our mission is simple: your pet's ... compassionate care for their pets. We're seeking a **personable, professional, and service-oriented Call Center Agent ** to join our team and help us bring… more
- Liberty Utilities (Downey, CA)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. + ... Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin, MO, US, 64801Massena, NY, US, 13662Fall River, MA, US,… more
- Newegg Inc. (Diamond Bar, CA)
- …& Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics ... such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer survey...established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as… more
- RxBenefits (Los Angeles, CA)
- …degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a ... the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership,… more
- Intuit (Woodland Hills, CA)
- …**Does This Sound Like You?** + Can you listen to a sales call and immediately understand why a customer converted-and precisely which conversation behaviors ... sales calls from those that underperform? + Can you take subjective call patterns and translate them into a scalable, data-driven framework that shapes… more
- CGI Technologies and Solutions, Inc. (Los Angeles, CA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Brookfield Properties (Los Angeles, CA)
- Location Wells Fargo Center - 333 S Grand Ave, Suite 300 Job Description We are seeking a technically adept and customer-focused professional to join our Service ... and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. + Provide extensive hardware and...an IT support role. + Experience working in a call queue environment is a plus. + Familiarity with… more