- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center ... on monitoring and improving customer service performance in a contact center environment - it does not...and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- General Dynamics Information Technology (Fairfax, VA)
- …Other **Job Family:** Quality Assurance **Skills:** Call Center ,Call Center Quality Assurance , Contact Center Services,Customer Service ... ensuring the success and continuous improvement of a federal Contact Center 's (CC) Quality Assurance (QA) program. GDIT is your place to make meaningful… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... operations center (GSOC) services to roughly 500k global corporate customers,...of written products and communications, including the editing and quality management of all written products. * Manage competing… more
- ICF (Reston, VA)
- …The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...such an accommodation is needed, candidates are instructed to contact us in advance at ###@icf.com . We are… more
- NTT DATA North America (Washington, DC)
- …inspections, and audits to ensure suitability for the equipment. 24. Provide quality assurance verification and compliance. 25. **Site Maintenance Services:** ... Experience and Qualifications:** + 3-5 years' experience in data center operations. + Extensive subject matter and services expertise...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Amazon (Herndon, VA)
- …prioritizing tasks. * Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. A day in the life ... welcomes bold ideas and empowers you to own them to completion. The Data Center Controls Engineering team is looking for exceptional individuals to join our Controls… more
- Amazon (Herndon, VA)
- …solving challenging problems with multiple constraints and stakeholders. - Exposure to quality assurance frameworks like Six Sigma and Lean Operations. - ... Key Performance Indicators. * Build a deep functional knowledge of Data Center Networking operations and work with stakeholders to advance automation initiatives. *… more
- Amazon (Herndon, VA)
- …prioritizing tasks. . Actively manage service agreements to include vendor labor scheduling, quality assurance , and financial invoice review. . Ability to travel ... Description The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service &… more
- Fresenius Medical Center (Silver Spring, MD)
- …of patient information and medical records. + Sterilize instruments and maintain quality assurance documentation. PHYSICAL DEMANDS AND WORKING CONDITIONS: The ... **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values, quality policy and goals of the Fresenius Vascular Care Group. The position will act as an… more
- Otsuka America Pharmaceutical Inc. (Washington, DC)
- …expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the ... an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will...contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Sunrise Senior Living (Arlington, VA)
- …communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for ... part of.** **COMMUNITY NAME** The Jefferson - Health Care Center **Job ID** 2025-229117 **JOB OVERVIEW** The Wellness Nurse...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Black & Veatch (Arlington, VA)
- …as point of contact for clients and coordinating with internal/external teams. + Quality Assurance and Quality Control of EHV substation design projects ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews + Provides guidance… more
- EchoStar (Germantown, MD)
- …coordinate with supply chain, service providers, and vendors as needed. + Collaborate with Quality Assurance teams to ensure logistics processes meet quality ... + Knowledge of aviation supply chain management + Experience with product quality assurance , reliability analysis, and logistics processes that meet … more
- Black & Veatch (Arlington, VA)
- …laws and regulations. **Preferred Qualifications** + Power/Power Systems experience preferred + Quality Assurance and Quality Control of EHV substation ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews * Provides related… more
- Lincoln Financial (Washington, DC)
- …be doing** * Lead the creation, optimization, and continuous refinement of contact center representative schedules based on forecasts, staffing targets, and ... loops, and scenario planning. * Provide guidance, training, and quality assurance to WFM team members across...the intraday plan, partnering with WFM team members and contact center leadership on day-of operations. *… more
- ICF (Reston, VA)
- …at the request of the Project Director or the client. + Develop and maintain all quality assurance processes and protocols to ensure the highest quality in ... on performance measurement. + 1 plus years of experience in consultative, quality assurance , and continuous quality improvement methods, including:… more
- Pearson (Washington, DC)
- …: Contribute to periodic audits of data within business systems/platforms. + **Data Quality Assurance ** : Work with the Analytics organization to ensure data ... Experience working within CRMs, specifically SalesForce + Experience with contact center ecosystems, such as Nice InContact,...with SQL, Python, or Java Script + Experience with Quality Assurance Platforms/ CalabrioOne a plus +… more
- Evolent (Washington, DC)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance + Utilization Review Accreditation Commission (URAC), Employee Retirement ... skills. + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance Utilization Review Accreditation Commission (URAC), Employee… more
- Prime Therapeutics (Washington, DC)
- …the benefits of the MTM programs in addition to assisting the leaders with Quality Assurance , training and daily tasks as needed. **Responsibilities** + Receive ... + Facilitate training for new hire classes, including call shadowing; complete Quality Assurance on recorded calls and provide constructive feedback to… more