- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures ... IT Help Desk Manager Greenbelt, MD . Information...recommend process improvements or automation to increase efficiency and service quality. + Participate in IT governance, incident… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- System One (Arlington, VA)
- …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident , request, problem, event, and risk ... management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow. + Ensure Queue management practices are followed and enhanced +… more
- NuAxis Innovations (Washington, DC)
- …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... Service Center Frontline Account Manager Job Category:...formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... mission-focused results. As a key member of the Integrated Service Center, the Frontline Account Manager will:...education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Guest Services (Alexandria, VA)
- …and PeopleSoft entries, and all weekly payroll procedures. + Oversee front desk operations and maximize efficient and service -oriented staff performance. Serve ... Amount: 60,000.00 USD Annual Job Summary: The Marina Assistant Manager supports the General Manager in all...role model for employees by providing and promoting exceptional service . + Serve as the point of contact for… more
- TekSynap (Springfield, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...(6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law… more
- Clark Construction Group, LLC (Mclean, VA)
- We are currently seeking an IT Applications Manager . This role is a hands-on, technical role responsible for the daily administration, maintenance, and operational ... ensuring the stability, performance, and security of critical systems. The Application Manager will work directly with end-users and cross-functional IT teams to… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- CACI International (Springfield, VA)
- …products and/or infrastructure components. Communicates promptly on progress. * Engages other service desk resources or appropriate service resources to ... The proactive nature of this position demands an experienced manager with operational experience with the ability to direct... incident problem review and recommendations, and reports incident / service status via defined reporting forms, as… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- Epsilon, Inc (Alexandria, VA)
- …more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow Certification + 7+ years of configuration, advanced ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...the team in client meetings when technical expertise or incident documentation is required + Address urgent requests for… more
- Public Consulting Group (Washington, DC)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... expectations and regulatory requirements in collaboration with client management and incident management teams. Main Responsibilities Incident Management +… more
- Leidos (Arlington, VA)
- …in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more