- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, ... US Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on- site position at ... a full-time on site position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties as a Help … more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise IT means ... operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our frontline...365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead , coach, and mentor… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- William C Brown Inc (Bowie, MD)
- … Service Desk experience. + Knowledge of HP Server Automation, Site Scope, HP Business Service Management, Active Directory, McAfee Encryption, and NNMi ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills:… more
- Chenega Corporation (Arlington, VA)
- …**Responsibilities** + Lead , mentor, and motivate a team of Help Desk Technicians, fostering a positive and collaborative work environment. + Conduct regular ... (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service ...ways to maintain a culture where we excel and lead healthy, happy lives. **Corporate citizenship** Chenega MIOS is… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the US are contingent upon the ability ... **DAI Help Desk Manager** **Category:** Software Development/ Engineering **Main location:**...We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role,… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the US are contingent upon the ability ... **DAI HELP DESK SPECIALIST** **Category:** Software Development/ Engineering **Main location:**...computer hardware. May serve as a shift supervisor or lead diagnostician. * Security Clearance: Secret o Access Level:… more
- Ricoh Americas Corporation (Arlington, VA)
- … operations, ensuring seamless day-to-day functionality while fostering a culture of service excellence and team empowerment. You will lead with authenticity, ... **Job Title: Site Leader** **Summary** As the Site ...contact for customer concerns, ensuring contract compliance and delivering service with warmth and professionalism. + Mentor and empower… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Information Technology (IT) Support,IT Maintenance,Troubleshooting **Certifications:** ... GDIT has an amazing opportunity for an IT Maintenance Lead to provide world-class IT maintenance support to our...government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management for end user devices to enable ... ServiceNow Configuration Management Database Technical Lead Job Category: Information Technology Time Type: Full...operations.** **This position is hybrid, with work expected on site in Chantilly, VA 2-3 days a week.** **Responsibilities:**… more
- Defense Logistics Agency (Fort Belvoir, VA)
- …without seriously impairing the mission. Assignments may be performed at any job site within the organization. Responsibilities Serves as Lead Police Officer ... distributes and balances workload and tasks among employees. Serves as desk sergeant/communications control/operations with responsibility for the operation of the… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...monitoring in accordance with DoD policies. + Designate node site coordinators to support DoS worldwide missions and maintain… more
- TekSynap (Washington, DC)
- …with established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for ... integration, and upgrade of IT products, along with installation and on- site maintenance, including help desk services. Additional support includes… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... providing direct support to the Landing Craft Integration Task Lead to ensure the seamless transition of new SSC...often under short-notice deadlines. + The ability to work on- site at the Washington Navy Yard when required. +… more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...Center in Alexandria, VA. + Type of environment: On site in one of these locations with the potential… more
- Capital One (Mclean, VA)
- …stakeholders and Legal subject matter experts, while communicating with the Deal Desk and individual Sales associates to ensure each transaction reflects business ... are signed quickly. **Negotiating and Drafting** **:** You will lead negotiations with Fortune 500 customers and ensure that...and procedures and flag operational risks for the Deal Desk , identify Legal risk, and exercise sound judgment to… more
- Chenega Corporation (Lorton, VA)
- …Logistics support experience a plus. + Extensive experience in a general help desk or customer service position desired. + Knowledge of Non-Intrusion Inspection ... **Req ID:** 35579 **Summary** **Maintenance Service Representative** **Lorton, VA** Chenega IT Enterprise Services...ways to maintain a culture where we excel and lead healthy, happy lives. **Corporate citizenship** Chenega MIOS is… more
- TekSynap (Washington, DC)
- …integration, and upgrade of IT products, along with installation and on- site maintenance, including help desk services.Additionalsupport includes hardware ... assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder… more
- IT Concepts (Washington, DC)
- …and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support ... may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for...be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their… more