- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs, referrals, appointments and follow-up, health literature and education materials. The Call Agent will provide customer service to both internal and ... Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments ... for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- PNC (New York, NY)
- …Who We Are PNC is a trusted provider of shareholder representation, escrow agent , and paying agent services, delivering high-touch execution and operational ... acquisition across our core product set including Shareholder Representative Services, Escrow Agent , and Paying Agent . * Cultivate deep relationships with M&A… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Anywhere Real Estate (New York, NY)
- ** Agent Recruiter** **Real Life. Real Connections.** **What you'll do:** You're a talent scout, energetically searching the real estate landscape to connect with ... a Coldwell Banker career. + Persuasive, going for the win on every call ; celebrating victories, moving past defeats. + Customer focused, listening to and respecting… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in...subject matter expert in specialized services within the iPostal1 Call Center. This role requires an in-depth understanding of… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- Marriott (New York, NY)
- …Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. ... individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call , request, or problem. Follow up with guests to ensure their requests… more
- Marriott (New York, NY)
- …Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise ... unique needs. Contact appropriate individual or department as necessary to resolve guest call , request, or problem. Follow up with guests to ensure their requests or… more
- City of New York (New York, NY)
- …forwarded for further research and response. - Maintain accurate and complete call information in ServiceNow support system, documenting all interactions with users. ... - Log, categorize and prioritize user tickets in line with required standards. - Use troubleshooting techniques and tools such as knowledgebase to resolve issues. - Escalate more complex customer technical issues to the appropriate team. - Communicate service… more
- Capgemini (New York, NY)
- …chat, messaging, email, and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent desktop experiences integrated with CRM ... Promote adoption of Workforce Engagement Management (WEM), Quality Monitoring, and Agent Assist capabilities. * Evaluate and integrate emerging technologies such as… more
- Weill Cornell Medical College (New York, NY)
- …departmental regulations. Provides audits of in vivo research activities and hazardous agent use, tracks issues of in vivo research noncompliance and re-educates ... and Standard Operating Procedures pertaining to education, quality assurance, and hazardous agent use. + Meets regularly with Environmental Health and Safety to… more
- RVO Health (New York, NY)
- …and partner with engineering teams to ensure streamlined execution. + Partner with call center operations, support teams, and external partners and vendors to align ... and partner discussions, advocate for solutions that improve customer and agent experiences while meeting business goals. + Collaborate with business, compliance,… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more
- Research Foundation CUNY (New York, NY)
- …delivery + Maintain and update worksite and internship and job descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Athene (Greenwich, CT)
- …Go-To-Meetings and campaigns in assigned territory. + Completes regularly assigned proactive call campaigns in conjunction with both Sales and Marketing. + Consults ... partner. + Follows up on all leads. + Increases Agent sales and awareness of Athene Annuity products through...sales and awareness of Athene Annuity products through proactive call campaigns Qualifications and Experience: + 4+ years successful… more
- CGI Technologies and Solutions, Inc. (Stamford, CT)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more